Manager Technical Support - Federal

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.

Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Manager Technical Support for ISP manages all aspects of Inside Plant installation, maintenance, and restoration. The manager will manage the installation of Dense Wavelength Division Multiplexing (DWDM) communications and Router equipment in accordance with Engineering Design Package (EDPs).

The Main Responsibilities

Duties and Responsibilities:• Provides technical oversight for the ISP department to include 24x7x365 on-call support• Gathers metrics, performs analyses and reports findings• Responsible for implementation of projects• Ensure adherence to installation standards, preventive maintenance, and restoration procedures.• Perform additions and changes to terminal equipment, schedule and perform maintenance on the communications equipment, and oversee the ISP Quality Control (QC) program• Respond to the Network Services Operations Center to solve outages, anomalies, and issues related to the network and associated terminals and equipment• Oversee all aspects of installation of equipment• Ensure adherence to sound installation practices, standards, and procedures. Oversee the Quality Control (QC) program• Provide installation and maintenance guidance in the following technical areas:

o Operations and Maintenance (O&M)

o Network management and performance

o Transition implementation and migration

o Test and acceptance

o Technology insertion

o Configuration management and control

o Quality Assurance (QA)• Participate with the Government in Technical Exchange Meetings (TEMs) and monthly reviews as required• Provide function guidance, supervision, technical support, and training

What We Look For in a Candidate

Qualifications:• Bachelor of Science degree in engineering, electronics, networks, or a related technical or vocation discipline; or equivalent work experience required (8 years experience in telecommunications O&M, installation, and engineering)• Strong background in Operation, Administration, Maintenance and Provisioning (OAM&P) of fiber and copper-based communication systems • Experience in coordinating network installation activities, test and acceptance using corporate best commercial practices and customer site standards • Ability to redline as-built drawings and update and create Engineering Design Packages (EDPs)• Ability to present customer briefings on status of O&M efforts and project status• BICSI certifications desirable

Skills:• Knowledge of telecommunications installations standards required• Working knowledge of fiber transmission standards, IP, ATM, SONET,DWDM network management, OAM&P procedures, configuration management, and project management• Knowledge of telecommunications test equipment, operation, procedures, and practices• Knowledge of DC power systems• Knowledge of central office practices• Experience with Microsoft (MS) Office suite, including MS Project• Strong people skills• Good penmanship, drafting and verbal skills

Education and Experience:• Must meet eligibility requirements for access to classified information (Applicants selected will be subject to a government security investigation.)

Security Requirements:• US Citizenship required• Active TS/SCI with Poly• Must maintain eligibility requirements for access to classified information (applicants selected will be subject to a government security re-investigation)

Other Requirements:• Must have a valid driver's license have a clean driving record• Some local travel required

Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

$109,330 - $145,770 in these states: VA

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

Requisition #: 333237

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min :

109330

Salary Max :

145770

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.