Manager, Technology Operations

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey. 
 
Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis. 
 
At Cresco Labs, we aim to revolutionize and lead the nation’s cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism. 
 
If you’re interested in joining our mission, click the below links to join our team today!

At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.

JOB SUMMARY

Cresco seeks a Manager, Technology Operations capable of supporting our technology deployments and roadmap as we continue to grow and expand as a company, making necessary adjustments for success, along the way. This role reports directly to the VP, IT Portfolio Management, and is a remote position.

CORE JOB DUTIES 

• Technology Solutions Implementation & Project Management
• Conduct cost-benefit analysis to determine operational alternatives with comparative advantage
• Develop and deploy firmware, software, and hardware solutions to meet the technical requirements in conjunction with technology owners
• Responsible for planning, coordinating and executing all technical components of a project
• Work with the entire technical team, from engineers to project managers, and sometimes with outsourcing companies or external clients as well
• Ensuring that corporate operations are coordinated and completed within the set deadline and available budget
• Coordinate training development to maximize product utilization
• Daily Operations Support
• Document and maintain relevant IT processes and standards via operational policies
• Manage installations, upgrades, and configurations of hardware and software in conjunction with technology owners and operational management
• Develop processes for the resolution of technical challenges and client complaints in conjunction with technology owners and operational management
• Maintain up-to-date knowledge of relevant technical and human resource policies and procedures
• Resolve or escalate technical issues within defined channels for optimal resolution speed and quality
• Work with product owners to ensure escalated issues are addressed at the root cause level and documented for future troubleshooting
• Provide guidance on issues bordering on technical and managerial operations
• Ensure the provision of technical equipment and materials required for operations in conjunction with technology owners and Strategic Sourcing

REQUIRED EXPERIENCE, EDUCATION AND SKILLS  

• Bachelor's degree in Computer Science, Information Systems, business, or a related field from an accredited university or institution or equivalent work experience.
• Proven technical project management experience; 3+ years of IT Governance/Portfolio Management experience preferred
• Competent analytical skills and business acumen; analytical thinking, problem-solving and quantitative abilities; detail-oriented, committed to a high level of accuracy; track record of managing multiple projects concurrently.
• Excellent organizational, time-management, and meeting facilitation skills with the ability to handle multiple tasks.
• Ability to communicate professionally & effectively to both technical and business teams, across all levels of the organization, with demonstrated ability to interact credibly with executive management.
• Ability to adapt quickly to new and changing business and technical environments.
• Experience in managing IT investments, including business case development and benefits realizations tracking is a plus
• Experience managing Agile software development projects and groups, and knowledge of key concepts and processes within the Software Development Life Cycle including Agile and
• Waterfall methodologies as well as process and workflow management a plus
• Experience with Digital Transformation and customer experience improvement initiatives a plus.
• Acquisition due diligence and integration experience a plus
• Practical experience using SAP ERP, Salesforce CRM, E-Commerce Applications, SharePoint, and Kanban is desired but not required.
• Project Management Professional (PMP) Certification and/or Program Management Professional (PgMP) Certification a plus
• Scrum Master Certification a plus

BENEFITS

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D.  We also offer eligible employees paid holidays and paid time off.  Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.

ADDITIONAL REQUIREMENTS

• Must be 21 years of age or older to apply
• Must comply with all legal or company regulations for working in the industry 

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.