Marketing Project Mgr I/II- 021062

Summary:

Responsible for delivering projects and programs with quality, to plan, and within budget.

Essential Responsibilities/Accountabilities:
Level I:• Plans, directs, and coordinates matrixed team(s) activities to manage and implement interrelated projects from contract/proposal initiation to final operational stage. • Plans, schedules, monitors, and reports on activities related to the project. Leads the project team(s) in determining customer requirements and translating requirements into operational plans.• Determines, monitors, and reviews all project economics to include project costs, operational budgets, staffing requirements, project resources, and project risk. Identifies and assembles the appropriate blend of talent and additional resources to meet project needs and requirements. • Ensures that projects meet time, cost and quality parameters.• Formulates contingency plans to address schedule revisions, manpower adjustments, fund allocations, and work requirements. Ensures adherence to regulatory requirements, customer short and long-term strategic goals and line of business strategic objectives. Controls project requirements, scope, and change management issues. • Meets with management, sponsors, and project teams to review project scope/progress and resolve project issues. • Establishes appropriate metrics for measuring key project criteria. Develops, proposes, and negotiates project proposals, quotations, and add-ons to leadership and the customer. May be responsible for preparing incoming management for transition from implementation to operating stage. Maintains currency on emerging technologies and project management techniques.• Ensures Business Sponsor vision and product is driven and achievable throughout the project cycle. • Manages the customer's expectations. • Directs and manages the solution concept to ensure it meets the customer's needs. • Guides and manages the User performance needs and implications. • Works closely with other Departments for input and integration. Ensures all perspectives are taken into account and develops processes and timelines to incorporate planning and execution of strategies across departments.• Serves as the subject matter expert on regulatory requirements and product requirements to other business units.• Maintains knowledge of all relevant legislative and regulatory mandates and ensures that all activities are in compliance with these requirements.• Ensures that departmental practices comply with State and Federal laws. Promotes the Corporate Equal Employment Opportunity and Affirmative Action Programs by identifying problem areas and establishing and meeting goals to eliminate the underutilization of females and minorities. Ensures career development among subordinates. Ensures the development and adherence to corporate, divisional and departmental policies, standards and procedures. Ensures the effective utilization of material resources by developing budgets and maintaining operational costs within corporate guidelines.• Selects and applies appropriate tools to accurately estimate and plan the work of teams or project groups within agreed policies. Produces work plans according to required standards. Works with colleagues to produce/recommend/develop long-term plans.• Defines detailed business components and requirements necessary to articulate business specifications and guide the development of end user requirements and workflow specifications.• Leads operational development of new and existing health plan products.• Performs maintenance of business duties for existing health plan products.• Creates process documentation, workflows and training materials.• Serves as Vendor Relationship Manager for appropriate health plan vendors. Provides support and expertise when requesting information/proposals from prospective health plan vendors• Fosters an environment of continuous improvement. Constantly exploring ways to increase efficiencies and productivity, reducing waste, and reducing costs. • Matrix manages cross-functional suppliers: internal IT, outsource partners, contractors, third-party consultants, etc., in delivering solutions.• Monitors and reports on the progress of the resolution of high impact problems according to established standards. Handles those exceptions that have been referred from below relating to schedules, working methods, resources, staff matters, or technical difficulties. Passes decisions clearly outside scope upward, including proposed solutions whenever appropriate.• Maintains knowledge of health insurance industry and Excellus business, organizational policies, and organizational management structures and uses this knowledge to advise on and justify their current use. Advises on and justifies proposed business requirements, strategic plans, and tactical plans, affecting business sponsors vision or product delivery. • Writes and speaks fluently on all aspects of work. Communicates effectively with users/customers, colleagues 2-3 levels up/down and across a range of disciplines, and all levels of management. Directly negotiates with and functions as a liaison between functional partners, users, and suppliers.• Acts professionally at all times and encourages professional standards among staff.• Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values and adhering to the Corporate Code of Conduct.• Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.• Regular and reliable attendance is expected and required.• Performs other functions as assigned by management.• Accountable to ensure bid submissions for NYS Exchange and Medicare PBP participation are executed annually for the Health Plan to participate each year.

Level II (in addition to Level I):• Manages projects of large complex scope with multiple cross functional teams.• Serves as a mentor to less experienced team members. • Serves as a subject matter expert in multiple areas or products within the division.• Coaches and counsels members of cross-functional teams to accomplish projects, meet established schedules, or resolve technical/operational issues. • Represents the division both internally and externally in areas of expertise; serves as the product and benefit consultant for major account implementations of customized products and services.• Keeps abreast of latest advancements in systems tools, techniques and corporate protocols, such as testing tools and procedures to best meet the business requirements of the Corporation.

Level III (in addition to Level II):• Directs subordinate staff and fosters positive attitudes among staff on quality and safety to ensure that delivered service meets agreed service levels. Monitors and evaluates quality of performance and product from all work within scope of responsibility. Briefs staff on their individual and team performance.• Acts as Change Leader implementing changes that benefit Excellus Heath Plan.• Communicates and comprehends business strategy and drives strategic recommendations and facilitates related implementations.
Training and Development:• Willingness to obtain and maintain PMI certification, comparable training and/or education, and to follow departmental training strategies and protocols. • Obtains continuing training in those management skills needed to accept further responsibility for activities within service delivery. Particular emphasis should be placed on quality tools, analytical/problem solving skills, planning skills, risk management, change control, financial management, and staff selection.• Maintains up-to-date knowledge of all aspects of Excellus wide Operations that impacts the operational and developmental environments, particularly those aspects assisting productivity and service quality.• Obtains broad management and business training in those skill areas needed to function effectively in the environment of senior management.• Successfully completes trial experiences that involve those skills of higher competency required at the next level of advancement.• Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values and adhering to the Corporate Code of Conduct.• Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.

Minimum Qualifications:
All Levels:• Bachelor's degree Business Administration, Health Administration, Marketing or IT. In lieu of degree, an additional 4 years of work experience may be acceptable. Expert knowledge of Excellus operations and understanding of its operating teams and their functions. 3-5 years' experience in Project Management. • PMI Certification and/or comparable training/education preferred.• Demonstrated leadership skills.• Demonstrated skills in implementing application and process solutions utilizing a structured SDLC & LSS.• Demonstrated skills in developing and achieving project scope, costs, and planing.• Demonstrated skills in forming and fostering high performance, cross-functional teams.• Demonstrated knowledge and experience of health insurance industry and Excellus business. • Highly Effective communicator.• Demonstrated skills in quality principles especially root cause analysis and problem solving.• Demonstrated business problem solving skills.• Very strong analytical and business process development skills.• Demonstrated skills in conflict resolution and negotiation. • In-depth knowledge of management structures and reporting procedures.

Level II:• 5-7 years' experience in Project Management.• Demonstrated competence in staff leadership and project leadership tasks.• PMI Certification Preferred

Level III:• 7+ years' experience in Project Management.• Demonstrated leadership, decision making, and team building skills. • PMI Certification or comparable training/education required.

Physical Requirements
Ability to travel across company regions.

The Lifetime Healthcare Companies aims to attract the best talent from diverse socioeconomic, cultural and experiential backgrounds, to diversify our workforce and best reflect the communities we serve.

Our mission is to foster an environment where diversity and inclusion are explicitly recognized as fundamental parts of our organizational culture. We believe that diversity of thought and background drives innovation which enables us to provide leading-edge healthcare insurance and services. With that mission in mind, we recruit the best candidates from all communities, to diversify and strengthen our workforce.

OUR COMPANY CULTURE:
Employees are united by our Lifetime Way Values & Behaviors that include compassion, pride, excellence, innovation and having fun! We aim to be an employer of choice by valuing workforce diversity, innovative thinking, employee development, and by offering competitive compensation and benefits.

In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.

Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)