Marketplace Ops Coordinator

About the Job

Our mission at Halo is to move science forward. One of Fast Company’s “World Changing Ideas,” Halo’s platform connects scientists directly with companies to bring new innovations to the world. We work with the R&D teams at global, iconic companies – including Bayer, P&G and PepsiCo – on topics ranging from sustainability to human health. Since going live in January 2020, more than 16,000 scientists from 130+ countries have joined. We are venture-backed by Asymmetric Capital, Village Global, Lightbank, Marketplace Capital, Anne Wojcicki (CEO of 23&Me), Lenny Rachitsky’s Air Angels (Airbnb angel group) and other top-tier investors.

Learn about our new NSF-funded initiative

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With additional funding from the NSF and investors, Halo is looking to bring on an ambitious self-starter to join our growing Marketplace Ops team. You will own core functions of our marketplace, with an eye towards working yourself out of the day-to-day via a continuous improvement process and ambitious automation projects. We are seeking someone eager to embrace ownership and experiment with new solutions, ready to tackle challenges head-on and play a crucial role in scaling a social impact startup to its Series A and beyond.

What you’ll do:

• Own the customer support function manually to understand in detail the components and workflows
• Prioritize fulfillment of day-to-day marketplace requests and operational tasks
• Develop a plan to streamline and automate core support chat and marketplace processes
• Execute, project manage, and report out on bringing key automation plans to life
• Partner with the product development team to communicate discrete customer experience opportunities
• Measure, analyze, and report on data-driven insights from customer responses, fulfillment analytics, and marketplace performance

Who you are:

• You are early in your career looking for a challenging role where you can own meaningful deliverables
• You are hungry to learn and willing to work hard to overcome obstacles
• You are data-driven with a natural inclination towards measuring, testing, learning, and iterating
• You have an interest in automations with no-code tools, building data visualizations, and leveraging new AI tools
• You have an entrepreneurial mindset and thrive in an unpredictable, fast-paced work environment
• You are passionate about our mission to “move science forward”
• You take your work seriously but don’t take yourself too seriously! While technically a job, this shouldn’t feel like work because you're inspired by the mission and energized by the challenge.

Bonus points if:

• You have built something with no-code or AI tools
• You have experience with data analysis (SQL, Python, or Advanced Excel)
• You have worked at a two-sided marketplace or network
• You are proficient with Hubspot (preferable) or similar marketing automation software
• You have a science-related degree or industry experience in R&D

What we offer:

• Share in the upside. Early employees have an outsized impact on a startup’s success. It’s only fair that you receive meaningful equity in return.
• Donate to research. Make a donation to scientific research you care about and we’ll match your donation dollar-for-dollar.
• Volunteer for research. Participate in a research study through ResearchMatch, a nonprofit funded by the NIH, and get a $200 bonus check.
• Stay healthy. We don’t ever want your health to be a source of stress and offer top-of-the-line medical, dental, and vision benefits.
• Escape for the Winter. From December to March, Halo will fly you anywhere in the country to escape the cold and get some Vitamin D.