Medical Associate

• Inbound and outbound call handling
• Access client PMS(s)
• Customer inquiries, support, and issue resolution
• Follow Patient Authentication guidelines as per HIPAA guidelines before providing any critical information
• Address patient payments queries
• Check open balance upon patient request
• Provide predesigned discount offers if requested
• Reconfirmation of payments made online
• Resolve patient issue with making payments online
• Processing patient credit cards on secure online portal for patient payments to close their open bills
• Transfer calls where payments cannot be taken online or follow agreed upon guidelines.

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.