Medical Receptionist

• Greet patients, visitors, and staff warmly and professionally at every interaction, creating a welcoming and respectful environment.
• Deliver high‐quality customer service via phone, electronic messaging, and in‐person communication, addressing inquiries promptly and accurately.
• Perform patient registration, appointment scheduling, and insurance verification in accordance with UHS policies and procedures.
• Monitor patient wait times and collaborate with clinical and administrative staff to keep patients informed of any delays or changes.
• Respond to patient questions and requests for information while maintaining strict compliance with HIPAA and confidentiality regulations.
• Reconcile and balance the financial drawer daily, including end‐of‐day batch processing and reporting, ensuring accuracy in transactions.
• Review and resolve items on the financial work list by performing appropriate follow‐up actions as directed by supervisors or policy.
• Track inventory of office and medical supplies, restocking and placing orders as needed to support uninterrupted front desk operations.
• Scan, label, and upload documents accurately into the EPIC electronic health record system in compliance with UHS documentation standards.
• Keep the front desk and work area clean, orderly, and well‐organized throughout the day to promote a professional and efficient environment.
• Support and adhere to all regulatory and safety standards, including Joint Commission, NYS Department of Health, and infection control protocols.
• Actively participate in quality improvement initiatives and staff meetings to contribute to ongoing performance and service enhancements.

Minimum Required:

• High School Diploma or equivalent

Preferred:

• Previous medical, administrative and customer service experience
• Proficient PC skills
• Knowledge of Medical Terminology

Work Environment

• Work is performed in an office environment that requires working in proximity to other employees and patients.
• The office is air conditioned as well as heated.
• Exposure to equipment cleaning solutions and disinfectants is possible.
• Fast‐paced environment including frequent interruptions.
• Frequent sitting, walking, standing and bending.
• Possibility of transporting of patients.
• Mobility may include access through a multi‐level facility, including climbing stairs.
• Mobility may include coverage of multiple sites, transportation necessary.

Age of Patients Served

• All Age Groups

HIPAA Roles‐Based Access to Patient Information

• Non Clinical ‐ Access to patient demographics/insurance information ‐ Level 1