Member Service Representative (Bilingual Mandarin or Cantonese)

Member Services Representative (Bilingual - Mandarin or Cantonese Required) - Hybrid New York, NY Full-Time | Rotating Schedule | Hybrid (after training) A leading local managed care organization is seeking aself-motivated and compassionate Member Services Representative (MSR)to join their high-performing call center team. In this role, you will be the frontline support for members-helping them access essential services, solving problems in real time, and connecting them to the interdisciplinary care team. What You'll Do: • Handle high-volume inbound calls (approx. 60/day) from members and providers • Assist members in accessing covered and non-covered services based on their plan of care • Coordinate appointments with physicians and healthcare providers • Perform data entry for service authorizations • Help members select providers to improve health outcomes • Communicate professionally via phone, email, and chat in a fast-paced, quality-driven environment What We're Looking For: • 3+ yearsof experience in a healthcare call center or customer service role (face-to-face experience is welcome!) • High school diploma required;Associate's degree preferred • Bilingual in Mandarin or Cantonese required • Comfortable in a high-volume, high-pressure environment • Excellent verbal and written communication skills • Tech-savvy with basic computer, Microsoft Word, and Excel skills • Compassionate, energetic, and courteous - especially when working with vulnerable populations (elderly, disabled, chronically ill) • Must reside in NY, NJ, or CT • Strong home internet and a quiet, professional remote work setup required Work Schedule: • Flexible shifts: 8AM-4PM, 9AM-5PM, 10AM-6PM, or 12PM-8PM • Must be available to workweekends and holidays on rotation • Training includes2 days remote corporate onboarding, followed byin-person department-specific trainingand shadowing • This is ahybrid role- after training, you may be asked to report to the officeup to 2 days/week(though often less) This is more than a job - it's a foot in the door.Member Service Representatives are cross-trained for calls, emails, and chat. You may also support outreach campaigns and special projects, offering strong potential for long-term growth. For California Applicants: We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA). This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.