Member Service Representative Intern
Company
Consumers Credit Union
Location
Grand Rapids, MI
Type
Full Time
Job Description
What you will do:
- Achieve individual sales goals. Cross-sell credit union products and services. Recognize and act upon referral opportunities to maintain a ratio consistent with goals.
- Provide a positive attitude, outstanding service and follow up to members and co-workers.
- Responds to member communications and inquiries in a timely matter, using such opportunities to provide outstanding service and grow credit union products and services.
- Proficient in diffusing difficult member situations and resolving member concerns.
- Open new accounts for members including IRA accounts. Process IRA transactions; demonstrate Online Banking and Bill Payer to members handle Debit cards and payroll direct deposit and disbursements requests.
- Originate loan applications, make recommendations for approval or denial, and obtains applicable loan documents for successful loan closings. Fully documents loan applications prior to submitting for loan approval (notes, ratios, assets, liabilities, employment, etc.).
- Grows relationship through follow-up, including timely action and documentation in the Customer Relationship Management system.
- Possesses a working knowledge of business services, accounts, and transactions. Able to establish new business account relationships and perform account maintenance.
- Support in the Member Service Center and/or Teller area as needed.
- Ability to use judgment effectively to make high-level decisions including making membership best-fit decisions.
Want more jobs like this?
Get jobs in Grand Rapids, MI delivered to your inbox every week.
- Professional appearance, good listening and empathy skills.
- Ability to solve problems in a timely manner and diffuse difficult member interactions.
- Goal attainment in previous positions.
- Knowledge of business structures.
- Knowledge of current technology. Able to easily navigate multiple software applications.
What you didn't know about the team:
At Consumers, you're joining a team that works closely together and counts on one another. You'll find the people here enjoy an unusual high level of camaraderie.
We are committed to Equal Employment Opportunity.
Date Posted
02/07/2025
Views
0
Similar Jobs
Endocrinologist - Altru Health System Physician Recruiting
Views in the last 30 days - 0
View DetailsPHYSICIAN - Family Medicine (0.6 - 1.0 FTE) - Grand Rapids, MN - 33133BR - Essentia Health
Views in the last 30 days - 0
View DetailsMarketing and Graphic Design Specialist - Part Time - City of Grand Prairie
Views in the last 30 days - 0
Advertising Creates assists with design and places advertising as appropriate within budget matching key messages with target audiences using appropri...
View DetailsSystems Security Analyst - Global Gaming Solutions, LLC
Views in the last 30 days - 0
The Security Analyst works closely with the Network Applications and System IT teams to develop and implement security strategies aligned with organiz...
View DetailsRestoration Project Manager - GDA Contractors
Views in the last 30 days - 0
GDA Contractors is a specialty construction firm providing waterproofing caulking and moisture protection and restoration services to general contract...
View DetailsSecurity Officer Govenement Facility - Allied Universal
Views in the last 30 days - 0
Greet guests and employees and escorts visitors and contractors to secure entry and exit points As a Cleared Security Officer youll receive specialize...
View Details