Membership Analyst

WHO WE ARE: SEIU 721 is a dynamic and fast-growing labor organization recognized as one of the largest and strongest unions of publicly funded employees in the nation. We represent over 100,000 workers and have over 200 staff employees covering 6 counties in Southern California; including Ventura, Los Angeles, Orange, and Riverside counties and numerous cities in these regions. Our members provide critical services within the public and private sectors in diverse fields including health care, social services, libraries, courts, parks and recreation, public works, higher education, mental health, and many others. They work tirelessly to care for the sick, protect the environment, support families in need, and protect our communities' most vulnerable individuals. We represent frontline workers who impact millions of lives daily and make sure their work is respected and valued. SEIU 721 organizes workers in the public and private sectors and empowers them to not only affect change in their workplace, but at the political level as well. Through grassroots organizing, identifying, and developing leaders within our Union, we make sure that our members’ voices are heard, and that the government is held accountable to ensuring efficiency, advocating for those in need, and improving access to services. SEIU 721 represents public and private service workers across Southern California who are committed to their communities’ health and well-being. Our goal is to uplift those workers who have been historically marginalized and give them a seat at the table so they may provide for their families for generations to come. We continue to grow our outreach so that we can provide excellent representation and strengthen the power of workers in a changing labor economy. RESPONSIBILITIES: The Membership Analyst is a salaried position of the Membership Department and reports to the Membership Coordinator. The primary responsibility of this position is to ensure that the local receives membership dues and information from employers in an accurate and timely manner. ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO: · Manage, process, analyze and audit employer-provided data and union records; determine variances; act to document, reconcile and resolve variances per Union policies and procedures · Produce and present reports and other statistical information from the database · Work with employers to set up payroll deductions, create and improve employer related HR processes · Communicate and collaborate with leaders of internal departments and their direct reports · Conduct root cause analysis to identify systemic (organizational, processes, and systems) problems/issues, and define and present solutions. · Ensure appropriate and timely dues rate implementation and rate changes · Create and document Standard Operating Procedures, processes, finding, etc. · Audit and report findings for rebates and refunds · Analyze contracts to determine potential improvements in language · Ensure the security and integrity of all Local 721 data · Familiarity with collections processes · Database trouble-shooting · Create, manage, track audit metric MINIMUM REQUIREMENTS: · Highly efficient teamwork style complemented by independent work habits. · Outstanding ability to simultaneously manage numerous demands through to completion, involving voluminous detail, often with quick turnaround. · Demonstrated ability to prioritize and organize work with high degree of accuracy and attention to detail. · Excellent oral and written communication skills. · Enjoys large, complex, fast-paced environments. · Advanced skills in Word, Excel, Outlook and Windows including understanding of relational databases; fluency in importing, exporting and manipulating files among the Microsoft Office applications. · Ability to inspire and motivate others. · Outstanding ability to simultaneously manage numerous demands through to completion, involving voluminous detail, often with quick turnaround. · Demonstrated ability to prioritize and organize work with high degree of accuracy and attention to detail. · Excellent oral and written communication skills. · Enjoys large, complex, fast-paced environments. · Advanced skills in Word, Excel, Outlook and Windows including understanding of relational databases; fluency in importing, exporting and manipulating files among the Mircosoft Office applications. · Ability to inspire and motivate others. · May be required to work long hours, including some evenings and weekends. · Commitment to social justice and building long-term power for working people · May be required to work long hours, including some evenings and weekends. · Customer service experience, either with public employers or with other departments of an organization. · Willingness to travel. SALARY AND BENEFITS: • Salary range as of September 1, 2024 $86,068.74 (entry) - $91,392.57 (10+ years) • Fully paid benefit package including medical, dental, vision and a generous life insurance. · The Membership Analyst is a salaried OPEIU bargaining unit position subject to a staff union contract. Job Type: Full-time Pay: $86,068.00 - $91,392.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Health savings account • Life insurance • Paid time off • Retirement plan • Vision insurance Work Location: In person