MEP Product Specialist
Company
Microdesk, Inc.
Location
Remote
Type
Full Time
Job Description
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- Play a key role in pre-sales activities such as, product demonstrations, discoveries and product value positioning.
- Performing product demonstrations for customers, staff, and other stakeholders.
- Making clear and concise presentations to discuss product details and feature updates with client or prospect
- Develop and execute product training sessions to expand product competence within an organization
- Creating training materials outlining instructions on how to use a Symetri products
- Developing user guides or manuals that outline best practices for using Symetri products
- Collaborate with Symetri Tech resources on direct product feedback to better the product
- Attend and guide client facing office hours to assist with adoption and long-term success
- Able to identify client technology challenges and align Symetri software to solve remedy them
- Play a role in how to promote a new product within the company
- Collaborate and strategize with the sales and customer success teams.
- Identify and recruit new client opportunities
- Identify new market opportunities and relay this information to internal stakeholders.
- Work with Client Success Manager to help collect information on how well existing products are working within the market
- Work with Program Manager to identify customer-service issues to improve the product for future customers
- Works with CSM/CEM and sales team to ensure clients satisfaction and renewal of the software
- Collaborate with marketing to develop case studies, customer testimonials and marketing content
- Serve as a product expert and escalation person for our technical support team regarding client technical support challenges
- Formulate and send an e-mail to clarify the issues and concerns of the customer
- Answering all product-related questions in a polite and prompt manner.
- Work with customers and team members to troubleshoot a product or service issue
- Articulate and able to perform demonstrations that engage and inspire.
- A strong growth mindset.
- Strategic thinking and problem-solving
- Superb verbal and written communication skills, as well as conversation etiquette.
- Bachelor’s degree in mechanical/electrical/plumbing engineering or design experience.
- Minimum 5 years of design related experience
- Proven experience in product demonstrations and training.
- Experience in client engagement and presales activities.
- Understanding of product management processes and tools.
- Strong relationship-building skills with clients and team members.
- Ability to identify client needs and align solutions accordingly.
- Strong focus on client satisfaction and retention.
Date Posted
01/22/2025
Views
0
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