Mezcal Quality Coordinator

About us:

Diageo is the world's leader company on premium spirit drinks with a remarkable and diverse collection of brands, including Don Julio, Unión, Casamigos, Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose is to celebrate life everyday everywhere has a very important role for our company, for our people, for our diversity, our brand and how we perform and create shares value. Diageo's performance ambition is to become the most trusted and respected CPG ranked #1 in Service. Within Supply Chain this translates into goals that aim to deliver world class service at best cost and cash, driving value to enable new growth opportunities.
About you:

• We are looking for a person to provide support and leadership to the Mezcal TPO team in the liquid and packaging processes to support the quality and safety of our products.
• Support integral management systems to identify quality risks involved across the process, and participate in supporting the improvement of these risks through a structured program of root cause analysis, standardization, coaching, and effective communication.
• The role requires working closely with Mezcal Operations teams to drive action on improvement opportunities to resolve critical issues; applying improvement tools and techniques necessary to find the root cause and sustainable improvements in the processes.
• Monitoring and support of performance about quality indicators and related processes.
• Lead and support Diageo and Mezcal operations team about prioritization and resolution of problems related to quality, liquid and packaging process.
• Provide experience in the application of diagnostic tools and quality improvement, such as root cause problem solving, 5S fundamentals, DMAIC, RCA, 8D's and standardization techniques.
• Participate in the definition of objectives and communicate unusual situations to the management team involved to guide on opportunities for cost reduction and/or process improvements.
• Manage and lead relationships, create the conditions for people to grow and succeed.
• Leadership and influence skills: the ability to get to the cause, articulate when presenting an idea or defining a problem, and participate in debates based on facts.

About the role:

The Mezcal Quality Coordinator will be responsible for ensuring that all aspects of the supply chain, both internal and third-party operations, meet Diageo's quality standards. This role involves coordinating quality assurance processes, conducting audits, and implementing continuous improvement initiatives to enhance product quality and operational efficiency.

Internal Operations

• Quality Assurance: Develop and implement quality assurance protocols to ensure compliance with Diageo's standards.
• Process Improvement: Identify areas for process improvements within the internal supply chain and implement corrective actions.
• Training & Development: Conduct training sessions for staff on quality control procedures and best practices.
• Audits & Inspections: Regularly conduct internal audits and inspections to verify adherence to quality standards.

Third-Party Operations

• Vendor Management: Collaborate with third-party operations (TPOs) to ensure they meet Diageo's quality requirements.
• Compliance Monitoring: Monitor compliance of third-party operators with contractual obligations related to quality standards.
• Performance Evaluation: Evaluate the performance of third-party operators through regular reviews and audits.
• Risk Mitigation: Identify risks associated with third-party operations and develop mitigation strategies.

Leadership & Collaboration

• Cross-functional Collaboration: Work closely with procurement, production, logistics, and customer service teams to ensure seamless integration of quality processes across the category.
• Partner Communication: Maintain effective communication channels with all important partners, including suppliers, contractors, and internal teams.

Qualifications & Experience

• Education: Bachelor's degree or equivalent experience in Supply Chain Management, Quality Assurance, Industrial Engineering, or a related field. A master's degree is preferred but not required.
• Experience: From 3 to 5 years of experience in quality management within a supply chain context. Experience working with both internal operations and third-party logistics providers is essential.
• Certifications: Professional certifications such as Certified Quality Manager (CQM) or Six Sigma Green/Black Belt are advantageous.

Skills & Competencies

• Strong analytical skills with an ability to identify root causes of issues.
• Excellent communication skills for effective partner management.
• Proficiency in quality management software systems (e.g., QMS).
• Ability to lead cross-functional teams in a fast-paced environment.

Performance Metrics

The success of this role will be measured by:

Reduction in non-conformance incidents within the supply chain. Improved compliance rates among third-party logistics providers. Enhanced overall product quality as evidenced by fewer customer complaints. Successful implementation of process improvements leads to cost savings or efficiency gains.

We offer stellar benefits!

Diversity Statement:

Celebrating our inclusive and diverse culture is central to Diageo's purpose to 'celebrate life every day everywhere'. This purpose is, in itself, inclusive in nature, as it values everyone regardless of their origin, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We see diversity as one of the key enablers that helps our business grow and our values, purpose and standards set the conditions for us to respect the unique contribution that each person brings.

Flexibility is key to success in our business and many of our employees work flexibly in many different ways including part-time, compressed hours, flexible location. Talk to us about what flexibility means to you and don't let anything stop you from applying.
Character is everything