Mgr Instructional Design - 90336349 - Wilmington

Your success is a train ride away!

As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of 'Do the Right Thing, Excel Together and Put Customers First' are at the heart of what matters most to us, and our Core Capabilities, 'Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security' are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

SUMMARY OF DUTIES:

The Manager, Instructional Design will be responsible for enabling engaging learning experiences by coaching the Safety Technical Training Instructional Design team to produce high quality content that achieves learner success. The Manager will ensure Amtrak's compliance with FRA regulation 49 CFR 243: Training, Qualification, and Oversight for Safety-related Railroad Employees. This role will also ensure that the ADDIE model is followed, and that newly designed or redesigned training meets various regulatory requirements for qualification and certification of Amtrak's railroad operations employees (Transportation, Engineering, Mechanical). This role will oversee procurement efforts and contractor management for various instructional design projects where staff augmentation is necessary. This role will take part in introducing new technology to support training such as Virtual Reality Training, remote learning technologies, and electronic document management systems. This position will interface with various stakeholders, subject matter experts (SMEs), instructors, and LMS administrators throughout the organization. It requires technical aptitude, appreciation for process, project management mindset and excellent communication skills.

ESSENTIAL FUNCTIONS:

• Manage team of internal Instructional Designers; coach to utilize adult learning principles and innovative methods in the conception, design and development of learning assets and large-scale learning projects
• Procure and manage contractors to augment instructional design staff when necessary; this includes authoring statement of work, following procurement policies in vendor selection, invoicing, and overseeing project success
• Own and revise Amtrak's 49 CFR 243 plan as needed and conduct the regulatory required annual review of training
• Manage overall Instructional Design project portfolio
• Host regular training project portfolio status update meetings with training management and necessary stakeholders
• Manage power app for training project requests and associated tracking list
• Utilize project management skills with the ability to plan, prioritize, and coordinate work assignments
• Ensure successful implementation of new training programs using organizational change management principles
• Manage electronic document library of final training material, archived training material and in progress material (currently housed in SharePoint)
• Collaborate with HR Learning & Development to share best practices/innovations and to ensure consistent training standards across the organization
• Provide assistance with the administration of the Learning Management System (SAP SuccessFactors)
• Manage special projects to advance technology and innovation within training examples include but are not limited to: Electronic Testing, Distance Learning, Virtual Reality, New Electronic Document Library

MINIMUM QUALIFICATIONS:

• Bachelor's Degree required OR equivalent combination of training, education and relevant experience may be considered in lieu of degree
• 7 years work experience in training design, training delivery, education, or railroad (11 years in lieu of degree)

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES:

• Experience with SharePoint administration (document libraries, lists, access controls) or other more formal electronic document management tools
• Advanced level proficiency with Microsoft Office365 tools (Word, PowerPoint, Excel, Outlook, Project, Teams, PowerApps)
• Experience with training development tools (Storyline, Captivate, Camtasia); Prior knowledge of designing interactive learning interventions and performance support tools and creating detailed storyboards
• ADDIE experience and application in corporate environment. Experience with various instructional modalities (i.e., web-based, self-paced, instructor-led, blended learning, workplace learning, etc.).
• Experience managing budgets
• Ability to work independently and take initiative to solve problems
• Effective presentation, oral and written communication skills
• Demonstrated ability to manage team; ability to hold staff and peers, partners accountable for results
• Effective interpersonal communication; time management; conflict resolution and teamwork
• Ability to develop rapport and credibility with key stakeholders
• Ability to flex and adapt in real time based on multiple channels of feedback
• Excellent interpersonal, written, and verbal communications skills with all levels of management.
• Able to conduct effective meetings and seek clarity of critical information

PREFERRED QUALIFICATIONS:

• 9 or more years of relevant experience preferred
• Advanced degree in Instructional Design, Education, or Engineering preferred
• One or more year managing others including remote teams
• PMP certification or program management experience
• Knowledge of Amtrak's procurement policies and purchasing system (Ariba on Demand)
• Knowledge of Railroad Operations

WORK ENVIRONMENT:

• Constantly and frequently uses a computer keyboard and monitor to perform a variety of tasks, e.g., create and review documents, manage electronic document library, analyze information, MS Teams meetings, email, etc.
• Frequently performs tasks that require sitting for extended periods of time
• Communicates, comprehends and responds to verbal statements and instructions, both orally and in writing
• Frequently learns new knowledge, skills and tasks, both complex and simple, in order to maintain effectiveness in position
• Primary work will be in Office Environment
• Occasional work in maintenance facility, railroad yard, or on rolling stock equipment
• Travel approximately 20%

COMMUNICATIONS AND INTERPERSONAL SKILLS:

• Must have excellent oral and written communication skills.

The salary/hourly range is $114,580 - $148,500, Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee's assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee's base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.

Requisition ID:159617

Posting Location(s):Delaware

Job Family/Function:Safety & Security

Relocation Offered:No

Travel Requirements:Up to 25%

You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.