Middle Software Maintenance Engineer with MuleSoft (2nd and 3rd Line)

We are seeking a highly capable Middle Software Maintenance Engineer with expertise in MuleSoft.
The selected candidate will be integral in providing top-tier support and maintaining robust software systems built on the MuleSoft Anypoint Platform. In addition to addressing support and maintenance tasks, the successful candidate may also assist the development team with various development activities.

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Responsibilities

• Provide effective 2nd and 3rd line support to troubleshoot and resolve complex software issues leveraging MuleSoft technology
• Maintain and enhance the functionality of existing software applications
• Engage in customer interviews to accurately gather requirements
• Participate in project meetings to discuss and plan solution delivery and system enhancements
• Collaborate with team members on the design and implementation of system improvements
• Ensure high standards of code quality through rigorous testing and debugging
• Create and maintain comprehensive technical documentation
• Stay abreast of the latest trends in MuleSoft technology and broader industry developments
• Assist the development team with coding and other development tasks as needed

Requirements

• 2+ years of experience in a similar role
• Proven expertise in MuleSoft and familiarity with Anypoint Platform
• Strong command of the English language, minimum B2 level proficiency
• Proficient in troubleshooting and issue resolution within software systems
• Background in maintaining and enhancing functionality of software applications
• Demonstrated problem-solving skills and analytical aptitude
• Effective communication and ability to collaborate within a team
• Competency to manage work independently in a remote setting

We offer

• Career plan and real growth opportunities
• Unlimited access to LinkedIn learning solutions
• International Mobility Plan within 25 countries
• Constant training, mentoring, online corporate courses, eLearning and more
• English classes with a certified teacher
• Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)
• Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
• Flexible work schedule and dress code
• Collaborate in a multicultural environment and share best practices from around the globe
• Hired directly by EPAM & 100% under payroll
• Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
• Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
• 13 % employee savings fund, capped to the law limit
• Grocery coupons
• 30 days December bonus
• Employee Stock Purchase Plan
• 12 vacations days plus 4 floating days
• Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
• Monthly non-taxable amount for the electricity and internet bills

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
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