Mortgage Customer Service Representative

SolomonEdwards is looking for aMortgage Customer Service Representativefor one of its mortgage clients to perform daily loan reviews to ensure the accuracy of loan findings. You will assist internal teams with issue resolution so that the loan pipeline keeps moving forward. You will also serve as a liaison for external clients. Your mission will be to provide excellent customer service and position all delivery requirements to maximize the submission quality for all loans submitted. The main responsibilities of this position are: • Operate in a Call Center environment as a customer success advocate • Receive inbound calls and make outbound calls to consumers • Receive inbound text messages (where the consumer has provided express consent) and facilitate outbound text messages to consumers • Answer high-volume, inbound calls or texts from current customers in a timely manner. Provide exceptional customer service to all customers’ mortgage loan inquiries/requests. • Effectively manage a pipeline of up to 75 loans • Performing routine data entry and validation tasks • Handling routine calls, emails and/or chat responses with employees, consumers &/or authorized 3rd parties • Monitoring work queues and intervening as needed The ideal candidate will possess: • Required: Financial Services and Mortgage industry experience • High school diploma/GED Mission and Vision We are a superior consulting firm focused on helping clients achieve their dreams and address complex situations with inspired people, deep expertise, and innovative technologies. We are a perpetual career and opportunity enterprise, focused on building long-term benefits for our people and communities. We create collaborative and supportive relationships with our people, clients and communities. Our success enables us to invest time and resources to bettering the communities in which we live to help those communities thrive. Inclusion and Diversity Statement We value the contribution and wisdom of the team. At SolomonEdwardsGroup, we’ve built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners and our extended stakeholder family are empowered to share their experiences, ideas, perspectives; to be their whole selves.Benefits offered - Health insurance, sick leave, 401(k) Salary range $24/hr W2. The specific compensation for this role will be determined based on the education, experience, location and skill set of the individual selected for this position. Benefits offered - Health insurance, sick leave, 401(k) SolomonEdwardsGroup, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status. SolomonEdwardsGroup, LLC adheres to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with j45ob opportunities. For more information on your rights, click here: https://solomonedwards.com/privacy-policy/#ccpa #BFS Job Types: Full-time, Contract Pay: $24.00 per hour Work Location: In person