MSP IT Support Technician

Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Paid time off • Tuition assistance • Vision insurance Summary We seek a diligent, enthusiasticManaged IT Services (MSP) Support Technicianto deliver technical support to SMB clients. This proactive role demands expertise in IT hardware/software installation, maintenance, troubleshooting, and a strong customer-first approach. At TeamLogic IT, exceptional communication and interpersonal skills are essential to ensure outstanding customer experience. Responsibilities • Technical Support:Provide remote/on-site troubleshooting for hardware and software issues. • System Maintenance:Perform updates, backups, and monitoring to ensure security and performance. • Incident Management:Act as first contact for incidents and requests; log, track, and resolve within SLAs. • Client Communication:Give clear, timely updates to maintain satisfaction. • Documentation:Record system configurations, procedures, and resolutions. • Security:Manage antivirus, firewalls, and perform security audits. • Installation:Configure hardware/software for new and existing clients. • Process Improvement:Recommend enhancements to support efficiency. • Networking:Deploy and troubleshoot routers, switches, firewalls, and wireless solutions (Fortinet, Cisco, Meraki, Ubiquiti). • Infrastructure Records:Maintain diagrams, inventories, and configuration docs. • Escalation:Collaborate with Senior Architect on complex issues. Qualifications • Education:Degree/diploma in IT, Computer Science, or related field. • Experience:Prior MSP or IT support background, ideally with SMB clients. • Technical Skills: Proficiency with Windows, macOS, Microsoft 365, and Google Workspace. • 2+ years with networking, Windows servers, workstations, and Office 365. • Knowledge of Fortinet, Cisco, Meraki, Ubiquiti, Azure, PowerShell, RMM, GPO, Intune. • • Certifications:CompTIA A+, Network+, or MCP preferred. • Soft Skills:Strong problem-solving, excellent communication, customer focus, and teamwork. Preferred Experience with RMM tools (e.g., NinjaRMM). • Familiarity with ticketing systems (Autotask PSA, ServiceNow, Zendesk). • Proficiency in documentation tools (Hudu, IT Glue, SharePoint). • Cloud platform knowledge (AWS, Azure, Google Cloud). • Work Environment Primarily remote with occasional on-site visits. Fast-paced, multitasking environment with a collaborative culture. Benefits Competitive salary • Health, dental, and vision insurance • 401(k) with company match • Paid time off and holidays • Professional development and certification reimbursement • Career advancement opportunities • About TeamLogic IT We provide a supportive, dynamic workplace where your skills and ideas make an impact. You’ll work on diverse, challenging projects, gain technical expertise, and collaborate with a North America–wide network of professionals. Our mission: deliver smart solutions, expand possibilities, and exceed client expectations. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.