NA ISG Customer Journey & Engagement Specialist

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Responsibilities:
• Identify and engage with marketing ready leads resulting from demand generation activities and nurturing those leads to opportunities for sellers
• Perform high volume calling with end-goal of identifying qualified opportunities
• Collaborate with sales, marketing, channel, and alliance teams to identify target accounts and cultivate prospecting lists
• Enhance contact and company data of prospective customers within CRM (Dynamics), ensuring information is accurately documented
• Work alongside the Marketing team to identify trending verticals and to conduct data-driven communication with prospects
• Maintain and provide reports on the status of leads and prospecting activities.
• Maintain the collaborative relationship between marketing, inside sales leaders, product management and the sales enablement teams to meet organizational goals.

Requirements:
• Ability to work effectively as part of a team and independently
• Ability to handle multiple tasks and projects effectively under deadline pressure; adapt quickly to change
• Ability to effectively follow standard operating procedures and processes

Qualifications & Experience
• Bachelor's degree (Preferred)
• Proficient in communicating (written & verbal) in English
• At least 1-2 years in a sales or lead development role with a track record of success
• Experience cold calling, and customer engagement (30 - 50 calls, communications per day)
• Knowledge of datacenter technologies such as virtualization, storage, servers, cloud and networking (Preferred)
• Experience with CRM tools (MS Dynamics preferred)
• Strong written and verbal communication skills, as well as strong organizational and time management skills
• Positive attitude, creative thinker, resilient, and driven to provide high-quality customer service
• Commitment to achieving individual and team performance goals
• Excellent phone presence and experience making phone calls in an open environment

Additional Locations:
* Mexico - Nuevo León - Monterrey

* Mexico - Nuevo León - Monterrey