National Account Manager - Booker

Company Description

We are fuelled by our purpose of ‘We Create Coffee to Make Amazing Moments Happen’.

Everyone’s coffee experience is unique – that’s why we bring this flavour into our careers. We keep our care and guidance individual to you. We celebrate achievements and support one another in a workplace that’s committed to doing the right thing – all across the world.

Our goal is simple but ambitious. Jacobs Douwe Egberts: a coffee for every cup.

JDE is a €5 billion global business retaining a start-up feel and containing some of the leading brands in Coffee and Tea – Kenco, L’OR, Tassimo and Douwe Egberts to name a few. The UK represents a top 5 global market for JDE and continues to be a growth engine for the category, driving premiumisation by leading the single-serve partition with the Tassimo brand and premiumising the instant coffee segment through Kenco, L’OR and the Douwe Egberts brands.

Working with us is an exciting opportunity to make a difference in the world’s largest pure play coffee company.

Job Description

The Booker National Account Manager will develop and manage the commercial delivery of the Booker account, responsible for the total internal and customer P&L, including forecasting, promo evaluation and developing commercial propositions across a number of buyers. 

This role gives autonomy and accountability to manage the Booker account and identify opportunities both commercially and in terms of process to drive growth both for JDE and Booker. The role takes ownership of customer relationships, balancing the external customer requirements with the support of a cross functional team including category, shopper marketing and supply chain.

The National Account Manager will be fully responsible for the account management life cycle.

This role is office based minimum 2 days a week in the office and will require regular customer visits.

Responsibilities;

• The delivery of Booker P&L; encompassing agreed volume, NSV, GP & GP% measures 
• Leading contact plan in Booker and establishing collaborative relationships to maximum breadth and depth so that business planning is optimised
• Identifying Booker strategic focus areas, feeds insight into the category & marketing teams
• Regular connection and alignment with the Tesco Group Controller and Tesco team to deliver sustainable and profitable growth plans across all elements of Booker
• Execution of range, promotion and activation priorities across Booker
• Accurately forecasts volume and value sales and profit by month and tracks customer margin.
• Negotiating pricing, promotions and annual terms agreements
• Understanding of Category, Market, Customer and Consumer dynamics
• Negotiation of NPD listings & distribution extensions for existing products
• Promotional Evaluation
• Leadership of Internal Business Planning & stakeholder management
• Collaborating with internal stakeholders to deliver results.

Qualifications

• Proven UK Account Management experience in a retail FMCG brand environment, preferably having experience of Booker or both retail and wholesale
• Strong organisational skills with the ability to work with others to deliver a specific customer strategy
• Ability to demonstrate NSV growth achievement and a strong ability/restlessness to seek out further growth
• The nature of this role requires experience in business development and account management capability, strong commercial acumen, networking capability and cross-functional relationship building skills
• Ability to deal with ambiguity, lack of data and at ease with difficult and demanding customer conversations

Additional Information

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