National Head (Senior Manager) -Last Mile

About the Team 

Being part of Meesho's Fulfilment and Experience team as National Head - ValMo- Last Mile will zip you to the cockpit of our ever-burgeoning rocketship, where you get to directly shape the experience of the country's next billion e-commerce users. We are an eclectic mix of 100+ professionals with diverse skill sets ranging from running operations/support, supply chain know-how, analytics and the holy grail, first principles problem-solving. At Meesho, we are trying to do what's never been done before - taking e-commerce to the masses. This leaves us with no choice but to completely reimagine logistics from the ground up, to cater to our customers' price and delivery expectations. That means a host of "zero-to-one" projects (takers, anyone?) to build a supply chain to change how folks think about e-commerce not just in India, but globally. We are strong believers in fun at work. With monthly F&E happy hour sessions, informal team outings, internal virtual water cooler chat sessions, there’s never a dull moment with us :)

About the Role 

As National Head -ValMo- Last Mile, you’ll lead your own team and drive the expansion of the last mile network for ValMo. You’ll onboard partners to do last-mile delivery and own the service and cost metrics for first mile and middle mile operations. You’ll manage a team of cluster managers and leads to help drive the vision of the network. You’ll continuously work towards identifying gaps and providing recommendations for improving the processes.

What you will do

• Own the onboarding and training of new partners for last mile for your zone
• Track and own the performance of different partners in your cluster
• Ensure compliance with operational processes
• Own and drive key operational metrics end to end and achieve performance targets
• Manage a distributed team of cluster managers to drive the vision of the program
• Drive inputs to the product roadmap for improving the overall ops tech
• Drive the overall ops and network design implementation on ground

What you will need

• Post Graduate degree in any discipline from a premium college
• 5-7 years of experience working in the e-commerce logistics domain
• Exposure of partner onboarding and training in the first mile and mother hub operations
• Experience in hiring and managing a distributed operations team
• Exposure of working in control tower and field operations will be a plus