Near Shore Sr. IT Specialist

CSG Inc. is a managed IT service provider with a mission to provide tailored IT management consulting support and sales to small- and medium-size businesses nationwide. Our core mission is to enable our clients and their employees to focus on their core business and function while we handle the day-to-day IT Operations. CSG Inc has several openings for talented mid-senior level remote IT Specialists to join our growing team for extended contract opportunities. The preferred location is South America or Europe although the positions are open to candidates worldwide (due to time zone concerns we are unable to consider candidates from Asia at this time). All work for this position will be remote. Candidates must be knowledgeable in basic computer & network troubleshooting and be capable of clearly and concisely guiding users of various skill levels on troubleshooting steps. They must also be fluent in the English language thoughtful organized and be a team player. The IT Specialist will be responsible for handling helpdesk tickets and projects related to technology software hardware and services of both CSG and our clients who are in the financial healthcare manufacturing wholesale and food and beverage industries. The IT Specialist will work within the CSG Inc team on strategic initiatives while leveraging its vendors/partners and service providers.

Position Summary:

Remote IT specialists will be responsible for providing IT consulting & support service and vendor management via phone email/chat and remote support tools and collaborate with onshore IT Specialists as needed. The specialist will be responsible for interacting with business leaders IT vendors and service providers to identify troubleshoot research present/demonstrate solutions and resolve technical problems utilizing industry standard best practices support tools and documentation to ensure timely resolution. Additional responsibilities will include SOP creation/modification hardware & software lifecycle changes computer hardware repair and diagnostics on-boardings/off-boardings end-user training and consulting with and providing reports and relevant feedback to management.

Job Description:

Provide IT support services to commercial and residential customers.

Set up manage audit and report to management on Microsoft 365 and Google Workspace tenants.

Administer Azure AD managed devices Microsoft 365/G Suite users groups policies licenses and contracts

Deployment and management of physical/virtual servers and purpose-built virtual computing environment/labs

Diagnose and resolve technical hardware software and network issues

Perform proactive system maintenance on internal and client IT infrastructure

Create update and refine IT infrastructure and services documentation

Research issues using available information resources

Management of IT vendors and service providers

Document all help desk interactions and resolutions in the appropriate ticketing tool

Proactively identify and recommend corrective actions to avoid potentially serious outages

Inform management of recurring problems

Remain current with industry changes/trends in IT

Refine existing and develop new SOPs

Other duties as assigned

Qualifications:

Minimum Required Education & Experience

A minimum of 3+ years of IT support experience.

Professional level of fluency in both written and spoken English.

Preferred qualifications:

Knowledge of IT best practices in supporting corporate customers with HIPAA requirements.

Working knowledge of VMWare ESXi VMware Workstation and Virtual Desktops/Servers.

Proficiency in web hosting basic WordPress & PHP administration & FTP/SFTP/FTPS experience a plus

PowerShell batch file creation and Putty experience a plus

Application packaging testing and deployment with MS Intune

Knowledge Skills & Abilities:

Self-starter who proactively identifies issues and proposes solutions

Working knowledge of fundamental operations of Microsoft Office 365 Windows/Windows Server OS Microsoft Office Apple/Mac and other emerging technologies

Experience with SQL Server and MySQL

Knowledge of VoIP telephony systems

Experience troubleshooting basic networking issues with routers switches access points firewalls VPNs DNS TCP/IP Static Routes and Port Forwarding

Related experience and training in troubleshooting and providing Help Desk Support

Responsibilities of this role require that the incumbent work from home. Within a remote working environment it is expected that the employee is readily accessible throughout the business day responding quickly to email chat phone and other communication.

This is a Remote (work from home) position.