Network Analyst

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!

Overview

We have an exciting opportunity for you to become an integral member of TNS’ global network support function. You will be part of an operations support team providing first line support, partner escalation and incident management across the TNS network. You will be responsible for the monitoring and support of our ‘TNSLink’ Point of Sale / ATM payments network - and should be conversant in the role of upkeeping high availability networks, along with providing timely resolutions and quality assurance for customers.

Responsibilities

Working closely with your peers you will provide assistance on a wide range of incidents in order to meet service availability SLAs. Working on a shift rota providing 24 x 7 x 365 operational support, you will be responsible for:

• Monitoring and management of the TNSLink payments network
• Responsible for monitoring the health of network connectivity, performance, and logging of all service incidents in the incident management system.
• Working all assigned tickets through to resolution, whilst providing timely escalation, communication and updates through the lifecycle of the incident ticket
• Engagement and management of 3rd party organisations in support of any given service incident
• Post incident impact analysis / support
• Support of change management activities
• Working closely with internal technical support groups in the effective management of ongoing service incidents

Qualifications

Required skills

• Analytical approach to fault-finding with proven ability to diagnose network problems
• Tenacious and inquisitive in investigating and applying corrective action
• Good personal organizational and developed time management skills
• Ability to work under pressure
• Professional working attitude – strong ability to communicate effectively with local and remote team members
• Experience in a Technical Support/Net Ops environment
• Experience / knowledge of IP networking, WAN network protocols, Windows and Linux.

Desirable skills

• Working knowledge of DSL services and data flow
• Knowledge of wireless technologies and their implementation as a WAN solution
• Experienced with the following hardware / OS and networking protocols: Cisco, Digi, Virtual Access, Linux, IPSEC, VPN.
• Working knowledge of Remedy, SolarWinds, Splunk, Microsoft office suite of tools.
• Experience with the following: Fortinet – FortiGates and FortiSwitches, understanding of SDWAN solutions, AWS, Azure, Netreo monitoring tools
• ITIL knowledge / foundation certification

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.