NOC Engineer

About DAT

DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 45 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 400 million freights posted in 2022, and a database of $150 billion of annual global shipment market transaction data. Our headquarters are in Denver, CO, with additional offices in Missouri, Oregon, and Bangalore, India. For additional information, see www.DAT.com/company.

Job Application Deadline: 10/30/2024

The Opportunity

DAT is looking for a NOC Engineer to join our platform team working hybrid in Denver, Colorado; Beaverton, Oregon; or remote Seattle, Washington. 

Candidate profile

We are seeking a highly skilled NOC Engineer with a strong focus on Incident Management to join our team. The ideal candidate will be responsible for monitoring and maintaining the health of our IT infrastructure, swiftly responding to and resolving incidents to ensure minimal downtime. This role involves collaborating with cross-functional teams, analyzing incident trends, and facilitating each step of our incident management process. Strong analytical skills, a proactive mindset, and experience with monitoring tools and ITIL practices are essential.

The NOC Engineer will also be responsible for maintaining detailed documentation of incidents, conducting root cause analysis, and providing timely communication to stakeholders during and after incidents. The successful candidate should have a solid understanding of basic software practices, cloud infrastructure, and incident escalation processes. This position requires someone who thrives in a fast-paced environment, is calm under pressure, and is committed to continuous improvement in incident response procedures. This position also requires technical triage skills.

What You’ll Do

• Oversee the daily operations of the Network Operations Center.
• Monitor and maintain performance and system health.
• Swiftly respond to incidents and outages.
• Develop and implement NOC processes and procedures.
• Collaborate with other departments to triage technical issues.
• Ensure all incidents are logged, tracked, and resolved in a timely manner.
• Provide detailed documentation of performance and incidents, conduct root cause analysis and timely communication to stakeholders
• Participate in the on-call rotation as needed.

The Skills and Experience You’ll Bring

• 2+ years of experience in network operations.
• Strong knowledge of network infrastructure and protocols.
• Experience with monitoring tools and systems.
• Excellent problem-solving and troubleshooting skills.
• Excellent communication skills, both verbal and written.
• Ability to work under pressure and manage multiple priorities.

Bonus Skills 

• Experience with cloud services and virtualization technologies.
• Familiarity with ITIL or other service management frameworks.

Work Schedule:

• Full-time position with potential for on-call duties and shift work.

Why DAT?
DAT is an award winning employer of choice.

For starters, we have a hybrid work environment, but we also know what makes a great workplace. We have a time-tested and resolute set of operating values predicated on integrity, mutual respect, open communication, and executing with excellence. These values inform our strategic vision as much as any one of our products does. We’ve been an employer of choice in the Portland metropolitan area for four decades, and within one year of opening our Denver office, DAT was #26 on Built In Colorado’s 100 Best Places to Work In Colorado.

• Medical, Dental, Vision, Life, and AD&D insurance
• Parental Leave
• Up to 20 days of paid time off starting in year one
• An additional 10 holidays of paid time off per calendar year
• 401k matching (immediately vested)
• Employee Stock Purchase Plan
• Short- and Long-term disability sick leave
• Flexible Spending Accounts
• Health Savings Accounts
• Tuition Reimbursement Program
• Employee Assistance Program
• Additional programs - Employee Referral, Internal Recognition, and Wellness
• Free TriMet transit pass (Beaverton Office)
• Competitive salary and benefits package
• Work on impactful projects in a cutting-edge environment
• Collaborative and supportive team culture
• Opportunity to make a real difference in the trucking industry
• Employee Resource Groups

This position is not eligible for Visa sponsorship.

For Colorado-based candidates, in compliance with Colorado's Equal Pay for Equal Work Act, the minimum salary for this role is $70,000.00 + benefits. The maximum compensation for this role can vary significantly depending on your job-related skills and experience. DAT considers factors such as scope and responsibilities of the position, candidate's work experience, education and training, core skills, internal equity, and market and business elements when extending an offer.

DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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