Nurse Educator & Quality Assurance Specialist

Everlywell is a digital health company pioneering the next generation of biomarker intelligence—combining AI-powered technology with human insight to deliver personalized actionable health answers. We transform complex biomarker data into life-changing insights—seamlessly integrating advanced diagnostics virtual care and patient engagement to reshape how and where health happens.

Over the past decade Everlywell has delivered close to 1 billion personalized health insights transforming care for 60 million people and powering hundreds of enterprise partners. In 2024 alone an estimated 1 in 86 U.S. households received an Everlywell test solidifying our spot as the #1 at-home testing brand in the country. And we’re just getting started. Fueled by AI and built for scale we’re breaking down barriers closing care gaps and unlocking a more connected healthcare experience that is smarter faster and more personalized.

We are seeking a clinically experienced and detail-oriented Nurse Educator & Quality Assurance Specialist (Contractor) to support provider education and ensure high-quality clinical documentation and consults across our care delivery ecosystem.

This contract role will focus on educating our interdisciplinary provider network – including physicians nurse practitioners nurses and medical assistants – on best practices documentation standards and evolving clinical workflows. In parallel you will conduct clinical quality reviews of telehealth consults and documentation to promote consistency safety and regulatory compliance.

Education & Training:

• Deliver onboarding orientation and skills training for new clinical team members across multiple roles.

• Create and update training resources (e.g. presentations SOPs job aids) for internal use.

• Conduct periodic refresher trainings or workshops based on emerging trends or observed gaps.

• Assist with provider questions regarding workflows documentation or standards of care.

• Collaborate with operations compliance and clinical leadership to ensure training materials are aligned with current practice and regulatory expectations

Quality Assurance & Documentation Review:

• Perform retrospective chart reviews of provider consults documentation and care notes.

• Evaluate documentation for clinical accuracy completeness professionalism and adherence to internal protocols and external standards (e.g. CMS HEDIS HIPAA)/

• Identify patterns in documentation deficiencies or clinical deviations and flag opportunities for training or system improvements.

• Support the implementation of quality initiatives and feedback loops for continuous improvement

Required Qualifications:

• Registered Nurse (RN) or APP (NP/PA) with active unrestricted license in the U.S.

• Minimum of 5 years of clinical experience with at least 2 years in an education quality or supervisory role.

• Experience with telehealth outpatient and diagnostic care settings preferred.

• Familiarity with clinical documentation standards quality improvement principles and adult learning methods.

• Working knowledge of risk adjustment documentation requirements including familiarity with HCC coding principles MEAT criteria and best practices for capturing chronic and complex conditions in provider documentation.

• Strong attention to detail excellent communication skills and ability to give clear constructive feedback.

• Proficiency with digital tools such as Google Workspace EMRs/EHRs and learning management systems.

Preferred Qualifications:

• Experience in a startup virtual care or fast-paced healthcare organization.

• Background in compliance utilization review or peer review is a plus.

• Prior experience training multidisciplinary teams.