Omega Customer Service Representative

The Swatch Group Ltd is an international group active in the manufacture and sale of finished watches, jewelry, watch movements and components. Swatch Group supplies nearly all components required for the watches sold by its 16 watch and jewelry brands as well as by its two retail brands, the Tourbillon and Hour Passion companies. The Group’s production companies also supply movements and components to third-party watchmakers. Our company has a unique emotional culture. Beauty, sensuality, emotions in watches are as much part of it as high-tech, quality and added value on the customer’s wrist. Both, emotional poetry and innovation play an active part in the commitment to its customers. We are currently looking for a qualified candidate in ourAfter Sales Service Departmentto handle a variety of in-coming calls from our consumers. The Customer Service Representative is responsible for customer inquiries within the Watch Service Department, while properly processing watch repairs. This position is a first point of contact with customers and their concerns related to service and repair orders status. Responsibilities: • Research and respond to customer inquiries in person, phone and e-mail. • Issue repair estimates and provide customer with repair process related information. • Review and update customer records on computerized data base, SAP system. • Maintain parts inventory and its replenishment. • Resolve problems through partnerships with appropriate parties/department heads. • Perform due diligence on customer inquiries through oral and written communication. • Research timepieces and parts in the SAP. • Assure the highest level of customer satisfaction including timely and adequate follow up process. Requirements: • Customer service approach • Experience of handling complaints and difficult situations to an effective resolution in a calm manner • Detailed-oriented • Reliable with excellent time management for self and team • Ability to make decisions when under pressure. • Administration skills • Good organizational, interpersonal and communication skills. • Proficient in Microsoft Office Benefits: • Excellent medical, dental and vision insurance (eligible 1st of the month following 30 days, generous employer contribution) • Immediate participation in the 401(k) and 100% vested employer match after one year of employment • 18 PTO days per year, 23 PTO after 5 years • 7 days per year of extended paid time off for medical, parental and military leave • Holiday pay • Company paid life insurance and Long Term Disability • Voluntary Flexible Spending Account, Short Term Disability, Accident/Hospital Indemnity insurance • Employee product discount • Internal transfer and growth potential • $500 Employee Referral Bonus program For more information please see https://transparency-in-coverage.uhc.com/ Job Type: Full-time Pay: From $22.00 per hour Expected hours: No less than 40 per week Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Paid time off • Referral program • Vision insurance Work Location: In person