Omnichannel Outbound Lead

About Trafilea

Trafilea is a Consumer Tech Platform for Transformative Brand Growth. We’re building the AI Growth Engine that powers the next generation of consumer brands.

With over $1B+ in cumulative revenue 12M+ customers and 500+ talents across 19 countries we combine technology growth marketing and operational excellence to scale purpose-driven digitally native brands.

We own and operate our own digitally native brands (not an agency) with presence in Walmart Nordstrom and Amazon and a strong global D2C footprint.

Why Trafilea

We’re a tech-led eCommerce group scaling our own globally loved DTC brands while helping ambitious talent grow just as fast.

🚀 We build and scale our own brands.

🦾 We invest in AI and automation like few others in eCom.

📈 We test fast grow fast and help you do the same.

🤝 Be part of a dynamic diverse and talented global team.

🌍 100% Remote USD competitive salary paid time off and more.

Key Responsibilities

We’re looking for an Outbound Omnichannel Lead to own and optimize global outbound operations — ensuring flawless on-time execution across Amazon FBA B2B and D2C channels.

You’ll lead day-to-day operations with international 3PLs align outbound capacity with forecasts and build automation to increase visibility speed and accuracy. This is a high-impact analytical and hands-on role — ideal for someone who thrives at the intersection of logistics process optimization and data-driven decision-making.

Global Outbound Operations

• Oversee daily outbound performance across Amazon FBA B2B D2C and international 3PLs meeting all SLA and OTP targets.

• Manage Transfer Orders (TOs) from creation to delivery across multiple GEOs.

• Coordinate special orders and marketing activations (samples events launches).

• Plan 3PL capacity aligned with forecasts and major campaigns.

Amazon Operations

• Lead FBA replenishments removals and aged inventory to maintain 99% instock and <3.5% aged stock.

• Reconcile ERP vs. Seller Central data and resolve discrepancies.

• Automate inbound and inventory tracking processes for efficiency.

Performance & Optimization

• Monitor daily KPIs to keep backlog <2 days and SLA ≥98.5%.

• Lead weekly reviews and automate reporting using AI or BI tools .

• Identify cost-saving and process improvement opportunities with 3PLs.

Collaboration & Expansion

• Partner with Demand Planning Marketplaces and Logistics for outbound priorities.

• Support new 3PL onboarding GEO expansion and ERP integrations.

• 3–5 years of experience in logistics fulfillment or omnichannel operations ideally in eCommerce.

• Strong analytical skills with proficiency in Excel Google Sheets ERP systems (NetSuite preferred) and Amazon Seller Central.

• Demonstrated success managing international 3PLs outbound logistics and KPI reporting.

• Experience with data visualization tools (Power BI Tableau) or SQL-based reporting.

• Excellent communication skills in English with the ability to coordinate across teams and time zones.

• Process-oriented disciplined and resourceful — with a proven ability to optimize and automate operations.

• Comfortable working under pressure in a fast-paced global environment.