On-Site Inbound/Outbound Customer Service Representative

Customer Service Representative Solera services division works in partnership with the world’s largest insurance companies to provide claims services using live Agents and digital assistants to help consumers with home and auto insurance policies. We are looking for exceptional and compassionate Service Representatives who want to make a difference, not just go to work. At Solera, you will take ownership for each interaction while educating and counseling customers on what to expect when filing a claim. We’ve got you covered on the training - which will provide you with a solid base of insurance claims knowledge, so you’ll feel confident serving our customers while also preparing you for a career in the Insurance industry. So, if you're the kind of person who opens the door for everyone, has a willingness to learn and grow in a professional environment, you will be a welcome addition to the team! The Role AutoPoint is hiring Inbound and Inbound/Outbound Customer Service Representatives (CSR). Our Customer Interaction Center CSRs provide valuable solutions to car dealerships by increasing business, driving appointments, and building customer loyalty. We are looking for upbeat and energetic individuals who have a strong desire to ensure excellent customer experiences. What You’ll Do • Schedule service appointments for customers on behalf of car dealerships • Effectively communicate promotional incentives to the customers • Remind customers of missed appointments • Field customer questions regarding vehicle appointments • Record customer feedback professionally and accurately • No selling involved! What You’ll Bring • Prior experience with telephone-based customer service is preferred • Passion for delivering excellent customer service • Excellent written and verbal communication skills • Ability to speak clearly, while being friendly and courteous • Strong listening skills – attentive to the details, ask clarifying questions and help problem solve • Proficiency with computers and strong typing skills • Ability to ask prying questions and solve problems • Remains calm under pressure and can think and react quickly, especially in times of distress for customers • Effectively communicate ideas verbally and in writing • Think quickly on your feet during phone conversations with the customer • Manage difficult or emotional customers in a calm, polite and professional manner • Respond to constructive feedback in a positive and professional manner • Quickly learn and apply new skills • Multi-task and prioritize tasks • Work in a fast-paced environment • Work effectively as part of a team • Work extended/flexible hours, including weekends, holidays, and evenings, as necessary to meet your customers’ needs; • Sit for multiple hours at a time and to work multiple hours a day at a computer keyboard • Remain alert and focused during the work day Requirements • One year customer service experience required • High School diploma or equivalent • Pass a background screen • Pass a drug screen • Working onsite in the call center • THIS IS NOT REMOTE OR WORK FROM HOME Job Type: Full-time Pay: $14.00 - $15.50 per hour Benefits: • 401(k) • Dental insurance • Health insurance • On-the-job training • Professional development assistance • Vision insurance Location: • Jacksonville, FL 32256 (Required) Shift availability: • Night Shift (Required) Ability to Commute: • Jacksonville, FL 32256 (Required) Work Location: In person