On-Site Technical Support Specialist

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Tasks and Responsibilities

• Support of IT tools for end-users & IT project owners
• Act as liaison between the client and/or appropriate resolver teams
• Create / Manage our IT platforms on behalf of user and appropriate resolver teams
• Providing initial response time to the requester using the predetermined process & SLA.
• Perform fault isolation in support of clients escalating as required.
• Use collaboration technologies such as Microsoft Teams, Webcasting, etc.
• Escalation of tickets to other Support teams when necessary,
• On-site Incident and Request resolution, ticket closure.
• Report customer feedback and potential product requests
• Help create technical documentation and manuals

• ·1+ years of experience in Service Desk / 2nd line support is a plus
• Working knowledge of office automation products and generally used SW
• Hands-on experience with Windows; Linux/Mac OS environment experience is a plus
• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude with good communication skills
• Fluent English & Czech or Slovak (spoken & written); German is a plus
• Candidates must declare Criminal record extract not older than three month

• Paid Special Leaves
• Edenred Card (can be used in >16.000 restaurants, hotels and gas stations in Germany)
• Fishing for Friends program – our referral program
• Refreshments in the D-ploy office
• Vouchers (B-day voucher, wedding, and new born surprise, 5-years and10-years anniversary surprise)
• Further development and professional advancement
• Friendly and international working environment
• Competitive salary and various benefits
• Company-sponsored events

Is IT in your DNA?