Onboarding Specialist

Company Description

SchoolMint is the leading SAAS platform trusted to deliver student-centric experiences in K12. We are driven by our mission to help educators create bright, more sustainable futures. We offer powerful products that help schools run smarter enrollment management and student behavior management.

We are a fast-growing and established EdTech company mission-driven by our core values: No Jerks, Period; We, Not Me; Be Heroic; Bring Your Whole Self to Work; Embrace and Drive Change. We take these seriously. At SchoolMint we live what we preach and embody values that empower us to delight our customers with award-winning products and top-notch customer service

Job Description

The SchoolMint professional services team is searching for an Implementation Specialist to join it's team.  The SchoolMint professional services team implements the SchoolMint product as part of our mission to streamline the K-12 admissions and enrollment process for families. The Implementation Specialist will be responsible for ensuring schools and parents have a happy and successful experience with SchoolMint. This role manages the site set-up and training of the SchoolMint product and supporting new customer questions, concerns, and best practices for their solution.

What You’ll Do:

• Implement the SchoolMint platform with charter school organizations and small districts
• Work with customers to understand their strategic enrollment process and project goals, translate that process into a configuration plan for the SchoolMint software, and develop a project plan to successfully reach each milestone
• Coordinate with internal resources in engineering, product at internal support to ensure customer data and forms are set up within the solution
• Configure the SchoolMint instance and demo core features to client project team refining as needed
• Train customers to ensure they are adequately equipped to successfully use the product
• Manage and deepen relationships with school partners
• Collect and manage product feedback from schools to share with engineering and product teams, and participate in product development conversations
• Strategically address software challenges encountered by parents and schools, and identify prompt resolutions
• Contribute to team initiatives, including the creation of knowledge, processes, and tools to improve the efficiency and productivity of SchoolMint implementations

About You:

• BA or BS degree or higher
• 1-3 years relevant experience in project management, account management, or customer success role at a technology company
• Experience with set-up, configuration, or administration of a SAAS software product
• Strong communication, demo’ing/training, and presentation skills with the ability to inspire others on the value SchoolMint
• Comfortable with data
• Self-driven, persistent and assertive
• Enthusiastic, lifelong learner
• Strong empathy for customers
• Passion for improving education
• Our values resonate with you

Even Better:

• Background in implementing SAAS software with clients
• Education field experience, operations experience working in a public school/district, and/or edtech experience
• Experience in a startup environment
• Moderate to advanced Microsoft Excel knowledge for working with data setsor SQL experience
• Knowledge of Pivotal Tracker, ZenDesk and/or Salesforce
• Bilingual in Spanish a plus!

Some Awesome Perks

• Medical, Dental, and Vision Insurance
• Employee Paid Life Insurance, Short Term & Long Term Disability
• PTO (15 days), Sick Days (5 days), Birthday Floating Holiday, Floating Holiday, Volunteer Day, and Company Observed Holidays
• 401k (with a 90-day waiting period)
• Flexible Spending Account (FSA) and Dependent Care Account (DCA)
• Commuter Benefits 
• Educational Assistance Program
• Conferences and Meet-ups
• Professional Development