Operations Account Manager

Description

Your mission is to provide account management expertise & commercial support to our direct

and strategic customers. You will support new and established account from onboarding and

growing the business. You will partner with the Commercial organization to further grow the

relationship and business.

To achieve this, you will act as a trusted advisor to both customers and field sales teams and

have a high level of engagement on all product and demand needs. You will act as the process

lead for the back office and all other internal departments in InVue.

Responsibilities:

• Responsible for Customer Satisfaction and Customer Success of assigned strategic accounts.
• Act as spokesperson throughout the InVue organization and the service providers for the

  needs of these customers.

• Lead periodical customer cadence calls, CBR and ad hoc request and ensure follow up where
• Oversee and coordinate order management and where applicable commercial needs for

  assigned customer portfolio.

• Act as first point of contact for escalation for customers and the commercial organization for

  assigned portfolio.

• Establish and grow commercial relationship with the direct customer and/or end users for

  InVue solutions.

• Support other Key Account Managers and their customers where applicable.
• Day to day and tactical support to meet the customer needs within the guidelines and

  objectives set by InVue management, including customer projects.

• Project leader for the implementation of new customers, addition of InVue product lines to

  existing customers, and product rollouts.

• Coordinate as needed custom parts with Sales and Engineering for rollouts.
• Comprehends competitors' products, industry trends, and other developments impacting
• Firm knowledge of InVue's products and product instructions
• Lead demand and supply management of assigned accounts.
• Lead quotes, project management, inventory research, install planning/scheduling,

  test follow-up, customer meetings, alternative products, troubleshooting etc.

Qualifications:

• BS/BA degree preferred and 5-7 years of experience in B2B customer service or account
• Extensive experience managing complex B2B client accounts and relationships.
• Team player who can work autonomously; effectively handle multiple tasks and prioritizes

  deadlines appropriately.

• Demonstrated strong project management skills.
• Demonstrated strong cross-functional people skills.
• Proficient in problem resolution and account management.

Required Skills:

• Excellent organizational, interpersonal, and communication skills, both written and verbal
• MS office skills with excellence on Excel
• AS400 experience (or similar systems)
• Strong Analytical skills
• Process driven
• Hands on
• Flexible
• High ability to think and detect connections within processes