Operations Analyst

ProviderTrust Summary

ProviderTrust was founded in 2010 with a mission to create safer healthcare for everyone through OIG and state Medicaid exclusion monitoring. Today, the organization has developed the industry’s most accurate dataset for ongoing exclusion monitoring and primary source verification, serving the nation’s top health systems, payers, and pharmacy organizations. Our solutions monitor employees, vendors, provider networks, licenses, credentials, and more for OIG and state Medicaid exclusions, sanctions or disciplinary actions, license expirations, or suspensions. With 100+ team members, our Nashville-based company has consistently been recognized as one of the Best Places to Work by Modern Healthcare, Inc. Magazine, and the Nashville Business Journal. To learn more, visit [providertrust.com].

Position Summary

As an Operations Analyst, you will play a critical role in the daily operations of ProviderTrust’s license verification system, which delivers primary source verifications, expiring license notifications, and impaired license tracking for our clients. This role is responsible for executing primary source license verifications for healthcare providers across the United States. You will work closely with our License Monitoring Operations Leader to ensure our clients receive on-time and accurate primary source verification results.

Duties and Responsibilities

• Deliver high quality Primary Source Verifications (PSVs) of professional licenses across the healthcare industry
• Identify and report quality issues detected within state licensing board data
• Conduct verifications via phone, email, or fax as needed
• License look-ups in an effort to help our clients fill gaps in their license data
• Quality auditing
• Training with other License Verification Specialists to share best practices
• Other tasks that the team lead may assign essential for operations

Suggested Skills and Experience 

• 2+ years of work experience, preferably in healthcare
• Proven ability to quickly learn, understand, and adopt new technologies & tools
• Comfortable engaging with various technical and non-technical teams
• Demonstrate attention to the smallest of details
• Ability to multitask, prioritize, and manage time effectively
• Excellent problem-solving, critical thinking, and communication skills
• Demonstrate a strong work ethic and desire for success
• Ability to function and thrive in an unstructured environment
• Familiarity with healthcare compliance is a plus

What It's Like to Work Here

At ProviderTrust, we recognize that experience is built in a number of ways. If you have relevant skills not reflected in your resume or your experience doesn’t match our exact requirements, we welcome your candidacy and encourage you to share more. We champion building a team that embodies empathy, equity, respect, and inclusivity while actively supporting our community, clients, partners, and friends. We value differences of opinion and embrace unique perspectives. We desire an environment that allows all team members to bring their whole selves to work unashamedly. We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time. ProviderTrust is an equal opportunity employer.

To be great at ProviderTrust, we find our team members have these things in common:

• Gain energy from working in a fast-paced, creative environment
• Decision-making that employs a blend of data-driven insights and intuition
• Ability to multitask and handle multiple projects concurrently
• Resilience and positivity, able to address setbacks and bounce back quickly
• Resourcefulness, discovering creative ways to get things done
• Joy in making an immediate and positive impact
• Diverse interests that are welcomed and extend beyond our organization

Things That Make Us A Great Place To Work

• Hybrid schedule: 3 days in office
• Competitive base salary and incentive package with 401k matching, HSA employer contribution, and company-paid life and disability insurance
• Medical, dental, and vision benefits: PT pays 80% of your premiums. We also offer access to a range of free mental health and well-being resources.
• Unlimited PTO, 11 paid holidays, and a flexible work schedule 
• Internal professional growth, development, and mobility
• Daily all-company morning huddles to sync up across the business
• In-office experience: fully stocked kitchen, ergonomic desk setup, dog-friendly, and many celebrations!
• Remote experience: home office set-up with technology provided, remote-friendly meetings and celebrations, and interest-specific Slack channels for connecting across teams 
• Fitness stipend, wellness program, and cell phone reimbursement
• Voted one of the Best Places to Work by the Nashville Business Journal (2015 – 2019)
• Inc. 5000 list of the fastest-growing private firms in the U.S. (2016-2020)