Operations Analyst (kdb+ Support)

Company Description

Every question matters, every pathway, direction, thought process and conversation. Because every challenge makes us stronger, more knowledgeable, more determined and more valuable to our clients.

We’re not big on egos and we’re not for the faint hearted. We stand for camaraderie, collaboration and change.

Welcome to Data Intellect.

Challenge Accepted.

Job Description

• Realtime monitoring of the system requiring support
• Acting as first point of contact for clients, via email or direct messaging
• Building new monitoring and enhancing existing monitoring for the system as it grows
• Carrying out application releases
• Performing system restarts during hardware maintenance or after hardware crashes
• Investigating errors which are reported by clients and/or monitoring
• Triaging issues reported by clients and/or monitoring and raise to development team as necessary
• Reviewing code changes in advance of an application release
• Ensuring good handover of all things outstanding from one shift to the next

Qualifications

Experience and skills required:

• 1+ years experience providing kdb+ support to clients, ideally within Financial Services
• Minimum 3.5 GPA Bachelor’s Degree in Mathematics, Physics, Computer Science or other scientific/engineering discipline
• Strong communication skills with ability to translate technical concepts in layman’s terms
• Excellent client facing skills
• Capable of working both independently and as part of a team
• Analytical and problem-solving mind-set
• Detail-orientated and results driven with a can-do attitude
• Comfortability working under pressure and meeting deadlines
• Comfortable with shift patterns and weekend work as required

Experience and skills desired*:

*But don’t rule yourself out if you haven’t had the opportunity to develop these skills yet

• Experience with Geneos monitoring
• Understanding of incident management processes, ideally using ServiceNow
• Experience working with Unix

Additional Information

What’s on offer:

• Flexible working – we offer hybrid working so our people can achieve that elusive work/life balance.
• Continuous professional development – we offer extensive paid for training, ranging from leadership to specific technical skills.
• Internal progression opportunities - we run biannual internal promotion processes and monthly 121s with your people leader to support and guide you in the right direction.
• International travel opportunities – whether you’re a home bird or as jetsetter, we offer the opportunity to work in London, New York, Hong Kong & Singapore to name a few…
• Healthcare cover – provider/plan dependent on region
• Generous referral scheme – we love to see referrals coming through and referring a friend means cash for you!
• Regular social events, prizes and giveaways – our talented social committee work hard all year round to provide exciting events across all regions and they’re open to suggestions.

A little background on DI

Simply put – we turn big data problems into smart data solutions

At our core, Data Intellect is a data and technology consultancy firm. Our key area of expertise is financial and capital markets technology solutions. However, the utility of these solutions allow us to apply fintech data expertise to other industries such as smart energy and healthcare.

This proprietary offering is complemented by a wealth of experience in data engineering, electronic trading systems, data capture applications, regulatory and compliance systems and middle and back-office enterprise web solutions.

Fair employment and equal opportunities

Data Intellect is an equal opportunity employer, committed to inclusion and diversity.

If you have a disability, accommodations are available on request throughout the assessment and selection processes.

Ready to accept the challenge?

Apply now.