Operations and Sustainment Support Engineer (up to 25 % profit sharing benefit)

Operations and Sustainment Support Engineer (up to 25 % profit sharing benefit)

Job Category: Engineering

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: Up to 25%

Type of Travel: Local

CACI's SAFFIRE team is at the forefront of developing and operating state-of-the-art of Geospatial Intelligence analysis software. The SAFFIRE team builds and maintains an exceptionally powerful platform enabling our users to address challenging real-world problems by converting disparate data into actionable information. The team is deeply passionate about its mission and takes tremendous pride in our work. We work directly with operational users to design, develop, and maintain capabilities that empower analysts to create actionable intelligence from the massive volumes of Geospatial Intelligence data to give our intel and combat organizations the decision advantage over our near-peer adversaries.

We are seeking a passionate Operations and Sustainment Engineer to help manage critical Intelligence solution for our NGA customers as part of the SAFFIRE program. You will be a critical element, working closely with users, our user support team and CACI's development teams, to ensure that systems supporting the national security of our country remain available to their user base.

This is a unique opportunity that offers the chance to expand your skillset by combining your analysis experience with Operations and Sustainment. You will gain valuable cross-functional knowledge and enhance your expertise in both areas.

As our Operations and Sustainment Systems Engineer, you will have the opportunity to primarily support a user base consisting of geospatial and imagery analysts, and your responsibilities will include:

• Provide technical support and troubleshooting for end-users who have questions or issues related to Geospatial Intelligence software applications, hardware, or other technology-related problems.
• Respond to incoming help desk calls, emails, or tickets in a timely and professional manner.
• Record and track all help desk interactions, issues, and resolutions using help desk software and tools.
• Communicate effectively with users to gather information and determine the root cause of issues or problems.
• Work in a team environment to solve complex problems including close collaboration with development engineers to properly diagnose and fix complicated technical issues.
• Thrive in a fast-moving environment and enjoy learning new technologies and overcoming new challenges.
• Continuously improve personal and team technical skills through training and self-study.

You'll Bring These Qualifications:

• Active TS/SCI Clearance with a polygraph (or agreement to take poly when requested)
• Typically, a bachelor's degree is required. However, if you have relevant experience, that can be substituted for the degree
• You must have a minimum of seven years' experience performing analytical work in the Intelligence Community. This work can be in either Imagery Analysis or Geospatial Information Systems (GIS), or a combination of both
• Strong organizational skills and attention to detail are necessary for this job.
• Willing to work required core hours that starts no later than 8AM EST, regardless of location
• Willing to share on-call responsibilities to include coming into work during non-business hours to troubleshoot customer issues
• You must be able to obtain Security+ within 6 months of start date

These Qualifications Would Be Nice to Have:

• Experience working with the NGA
• Previous experience supporting both DoD and Intelligence Community customers, to include interactions with community seniors and military officers.
• Experience with Structured Object Management (SOM), Flexible Content Management Services (FCMS) and WATCHMAN
• Experience with Agile Methodologies including SAFe
• Information Assurance/DoD 8570 certification (Security+)
• AWS Certification or willingness to obtain
• Willingness to Learn Red Hat Linux
• Continuous Monitoring Solutions - Elastic, Grafana, Prometheus, etc.

Company32 Benefits:

• Company32 employees are part of a Profit-Sharing Plan (PSP), which contributes a company funded 25% of your salary to a tax-advantaged retirement account.
• Company32 employees also have an Individual Benefits Account (IBA) which covers individualized insurance premiums, medical reimbursements, dependent care, education, and flexible paid time off (PTO).
• Together, these company-paid benefits contribute 50% of compensation on TOP of your base salary, maximizing take home pay while ensuring well-funded retirement savings.
• We believe in a healthy home/work balance and our locations offer a wide variety of activities to balance with your work life.
• Company32's overall compensation package maximizes take home pay while ensuring well-funded retirement savings.

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.