Operations Integration Leader CA

AdventHealth

All the benefits and perks you need for you and your family:

• Benefits from Day One

• Career Development

• Whole Person Wellbeing Resources

• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Shift : Monday-Friday

Job Location : Altamonte Springs, FL

The role you'll contribute:

The Operations Integration Leader for Consumer Quality focuses on new services and processes within the Consumer Quality team with the continual goal of creating the best possible experience for our consumers. This role will partner with other leaders within the consumer space as well as leaders within the markets to understand impacts across all stakeholders. The Operations Integration Leader will directly oversee development of new processes and will assess necessary collision points to ensure changes are properly considered and weighed before implementation. The Operations Integration Leader will partner with other CA and Consumer operational leaders to ensure consistency of process and practice, ensuring consumer needs are managed, implemented, and sustained across teams. The Operations Integration Leader will focus on end-to-end processes and experiences that impact the consumer and will keep an eye toward improvement across all points in the consumer journey.

The value you'll bring to the team:

• Partner with Consumer teams, market stakeholders and Care Advocacy leaders to explore new ways to positively impact consumer's experience within AH.

• Own the implementation process alongside CA Director and other CA leaders to ensure new processes and service offerings are streamlined.

• Maintain deep understanding of Care Advocacy services and track changes as they occur.

• Partner with Operations Manager to create and validate quality assurance processes for newly developed services, processes or ways of working.

• Manage process analyst role and ensure work outputs meet departmental standards.

• Seek new and unique ways to drive value from the Care Advocacy team to consumers.

• Provide insight and plans related to creating consistency across phone and digital teams

• Approach work with a constant eye toward change management, understanding the value of addressing changes and impacts early in the work.

• Identify training needs related to new processes and services and partner with CA Director and CA Leaders to appropriately deliver training and training assessments.

• The above statements reflect the general duties and responsibilities necessary to describe the principal functions of the job, as identified, and shall not be considered an exhaustive list of job responsibilities which may be inherent in the job. Responsibilities are subject to change.

Qualifications

The expertise and experiences you'll need to succeed:

KNOWLEDGE AND SKILLS STRONGLY PREFERRED:

• Strong leadership and management capabilities with the ability to drive and inspire team members to offer their best work.

• Experience leveraging data and analytics to effectively communicate key points and stories with leadership

• Strong organizational skills, with emphasis on project management, managing timelines, deadlines and prioritizing work appropriately.

• Ability to recognize and safeguard confidential information, maintain HIPAA guidelines, and provide superior discretion.

• Ability to individually handle stressful situations and be flexible and adaptable to change while also navigating team members through change processes.

• Results oriented, guided by both existing processes and problem-solving capabilities, always striving to assess and understand the needs of the customer.

• Desire to be a part of a high performing, innovative group with a supportive team environment while focusing work efforts on creating superior consumer experiences.

• Driven by a passionate desire to enhance and improve patient outcomes.

• Strong written communication skills and ability to communicate quickly with a high degree of accuracy.

• Experience with process creation and assessment of current processes

• Experience with change management and change communication.

• Strong analytical and computer skills (MS Outlook, MS Word, MS Excel, MS PowerPoint)

KNOWLEDGE AND EXPERIENCE PREFERRED:

• Ability to assess operational needs and translate into product/technical requirements.

EDUCATION AND EXPERIENCE REQUIRED:

• Bachelors and 4+ years' experience

• 3 years Leadership Experience

EDUCATION AND EXPERIENCE REQUIRED:

• At least 3 years of people and process management experience in a healthcare setting

• At least 1 year of Project Management experience managing multiple work streams.

• At least 4 years in a business setting, preferably in a healthcare setting

• Bachelor's degree in business, Management, Psychology or related Field

EDUCATION AND EXPERIENCE PREFERRED:

• Process improvement

• Change management.

• Strong understanding of AdventHealth network