Operations Manager

Kaiyo is an online marketplace committed to great design, exceptional customer care, and a more sustainable planet. We take the uptight and out-of-reach out of interior design by making it easy to buy & sell quality secondhand furniture. 

Our company has entered a hyper-growth phase, serving the New York, Philadelphia, Baltimore, Washington D.C., and Los Angeles metro areas, with plans for continued expansion. Our team is experienced — we’ve scaled companies and seen successful exits. Our customers are passionate; we receive stellar reviews and have a world-class NPS score. We’ve been featured in top-tier publications, including The New York Times, The Wall Street Journal, Forbes, The Washington Post, and Vogue. We are funded by Edison Partners, Moderne Ventures, Lerer Hippeau, Correlation Ventures, and Max Ventures.

If you’re looking for rapid growth, robust training, and dynamic challenges, then you've found the right place. Amazing career opportunities for you are right here at Kaiyo. No matter who you are, Kaiyo is a place you can call home. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Kaiyo and world for all.

We are seeking a reliable and experienced Operations Manager to manage day to day operations at our NJ facilities. Candidates should be highly motivated, friendly, professional and love working on a team. You also need to be a quick learner who is comfortable with change and the fast-paced nature of a high growth environment. It is extremely important you believe in our company's mission and are excited to help us grow while maintaining our core values.

Successful candidate will be reporting directly to the General Manager of the warehouse. The candidate will have a diverse set of responsibilities, will be working with other operations managers, and direct the work of supervisors and associates in the warehouses and on the field. You will have opportunities to learn new skills from our team of experienced professionals. Our ideal candidate has at least five years of logistics and process execution and planning experience.

Responsibilities:

• Ensuring that the overall day-to-day process and logistics operations run smoothly
• Directing the work of operations associates and supervisors, demonstrating awareness and empathy of their strengths and weaknesses
• Cultivating a culture of respect and professionalism by example, and by providing formal and informal feedback and re-training where necessary
• Monitoring and improving team performance, correcting course or changing plans if necessary, to meet goals, given the evolution of circumstances
• Ensuring self and team's routine daily tasks and checklists are being completed and performing random quality checks
• Manage Key Performance Indicators (KPIs), career development, and performance processes for transportation team, with specific emphasis on identifying, developing, and retaining talent
• Training and mentoring team members
• Develop, utilize and obtain expert level proficiency in daily operations reporting and interpret results into meaningful action
• Lead on numerous improvement projects (KAIZEN) aimed at streamlining activities
• Assisting with developing new processes and providing insight and feedback to help move the company forward
• Ensure safety and security procedures are effectively communicated and adhered to

Job requirements:

• Bachelor’s Degree and 5+ years of progressively responsible experience in operations and warehouse management
• Exceptional proven leadership ability, preferred history of managing large teams
• Diverse approach to problems coming up with creative solutions as well as ability to create frameworks to increase effectiveness and efficiency
• Standard work schedule may include Saturday and/or Sunday
• Comfortable with occasional long hours
• Excellent verbal and written communication skills
• Desire to work in a fast paced, high growth environment and data-driven environments
• Proficiency in software skills (Slack, Email, Excel, Word, Logistics platforms, etc.)
• Ability to multi task with good time management and organization skills
• Kaiyo requires that all employees be fully vaccinated against COVID-19. As Kaiyo is an Equal Opportunity Employer, its employees may request a medical or religious exemption from this requirement. This process is individual and all requests will be reviewed and decision communicated with the requesting employee.

Pay & Perks:

• Competitive salary
• Medical Insurance with HRA
• FREE, Company Paid Dental/Vision/Life/Long-Term Disability Insurance
• Paid time off
• 401(k) with up to 4% company match
• Commuter benefits
• Gym reimbursement
• 25% Employee Discount

We continuously strive to create and maintain a diverse and inclusive environment, and are proud to be an Equal Opportunity Employer.