Operations Manager/Senior Operations Manager

At Athelas and Commure, we're bringing simple, life-changing health care products and medical billing services to people around the globe.

In addition to our established Remote Patient Monitoring business, we introduced a rapidly expanding SaaS Revenue Cycle Management solution in 2022 that provides revenue intelligence for hundreds of healthcare businesses from small clinics to large health systems. Our state-of-the-art dashboard, Athelas Insights, provides practices with an unparalleled understanding into their financial health to help them with all aspects of RCM, including eligibility, rejections, denials, as well as coding optimization and more.

To keep pace with our remarkable momentum - having seen a 5x increase in revenue over the past 6 months with more exponential growth on the horizon - we're actively seeking new, high-impact team members looking for a challenge!

Commure and Athelas have recently joined forces to form healthcare's next-generation operating system. Through its pioneering AI-powered platform, the newly combined Commure gives time back to clinicians and staff at hospitals and health systems across the U.S. with easy-to-use clinical, financial, and operational solutions.

Together, we're on a mission to connect, protect, and empower healthcare by developing groundbreaking and hyper-connected technologies. We believe deeply that by joining our many datasets and digital solutions together in harmony, we can solve our industry's biggest challenges: improving the experiences of our care providers, bringing down the cost of care, and ensuring the health and wellbeing of our communities.

Combined, Commure and Athelas is backed by General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital and Elad Gil.

If you want to improve healthcare innovation through close partnerships between developers and doctors, come work with us!

San Francisco Bay Area preferred, but open to remote.

Around 30% expected travel to headquarters and client locations.

What You'll Do

As an Operations Manager at Athelas, you will play a pivotal role in our Operations team focusing on Revenue-Cycle Management, by working across the whole organization (Product, Eng, Operations, Sales, Account Management) to define critical business processes. You will have end-to-end ownership - ensuring efficient execution and a seamless onboarding process for clients and driving business metrics. This is an incredibly high-visibility, high-impact, high-autonomy role that will quickly expand to cover more and more emergent business problem areas. Successfully navigating and solving our hyper-growth challenges will lead to rapid growth in role and responsibility.

Primary Responsibilities

• Ensure the efficient and timely execution of all essential aspects of client onboarding, from project initiation to launch.
• Engage in cross-functional collaboration with key internal stakeholders, including our Launcher, Account Management, Product, Engineering and other Operations teams, to provide an exceptional experience for every customer.
• Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency.
• Breakdown hairy, challenging business problems
• Own execution and outcomes
• Drive operational metrics (process throughput, defect rate, etc.)
• Understand the business in-and-out to be proactive about solving emerging problems

Key Qualifications

• Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success.
• Ability to oversee the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of our key metrics.
• Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Athelas' best practices.
• Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives.
• Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience.

Who You Are

• 3-5 years experience in consulting, investment banking, or in operations at a fast-paced SaaS tech company
• Comfortable working with data and proficiency in SQL + Excel
• Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things
• Energized By People: You love interacting with customers and consistently seek to deliver a great customer experience.
• Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests
• Project Confidence: You are humbly confident and can lead a client meeting and discuss difficult subjects while projecting confidence and trust.
• Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers.

Nice to Have:

• Proficient in Retool, Google Suite
• Experience in the RCM (Revenue Cycle Management) space

Why You'll Like Working with Athelas

• Execution focused, driven team: Join a team with an incredible record - we are the smallest, fastest company in history to receive FDA hematology clearance. We are also the largest Remote Patient Monitoring company in the US, with a fast-growing SaaS Revenue Cycle Management business as well
• Technology Focus: Revolutionizing how technology can be used in the healthcare industry
• Strong Backing: $132M Series B raised from the likes of Sequoia, General Catalyst, Tribe, Y Combinator
• Mission Driven: We are changing the way healthcare is provided, bringing it directly to the people who need it with technology-enabled solutions
• Incredible Growth: Revenue growth of 5x over the past 6 months and we're just getting started!

Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Employees will act in accordance with the organization's information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization.

Employees will be required to attest to these requirements upon hire and on an annual basis.