Operations Performance Associate

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Position Summary:

The Operations Project Associate within Work Delivery is responsible for independently leading service performance across individual service lines within Technology Enabled Services. Associates will deliver and execute strategic business solutions for the department, perform in-depth business analysis, and develop operationalized solutions to enhance timeliness performance and improve unit cost. Associates are expected to monitor and measure operational activity, to effectively manage the ongoing delivery of work across Service Lines

Success in this role means collaborating with a wide variety of stakeholders to drive projects and to meet organizational objectives. A primary focus for this team will be to manage and preserve the vendor relationship, strengthening our partnership across all lines of business to ensure continued growth and scalability. Associates are also responsible for working through any upstream or downstream operational changes (workflow, etc.) that may impact the alignment of work. In these instances, they are asked to provide consultative guidance to other teams within Technology Enabled Services to help identify risks, changes and provide communication as necessary.

Responsibilities may include, but are not limited to:

70% Project Management and/or Performance Management

• Works independently to lead, coordinate and manage multiple projects simultaneously within specified timelines.
• Oversees reliability and stability of operational services
• Communicates status, timelines & deliverables to stakeholders.
• Presents questions, findings, and resolutions both verbally and written in an articulate, organized manner
• Prioritizes work in a fast-paced environment
• Exercises judgement and discretion to provide direction and support overall deliverables and appropriately escalates potential risks
• Collaborates with internal and external stakeholders to determine and prioritize needs to ensure stakeholder success
• Demonstrates flexibility & adaptability
• Utilizes empathy, creativity, and commitment to support individual stakeholders
• Manages and defuses internal and external conflict to ensure success

20% Consultative Guidance

• Presents information and concepts in a professional and organized manner
• Evaluates alternative methodologies when applicable to recommend appropriate solutions
• Leverages all available resources to solve problems
• Understands processes and work at a high level to communicate decisions and gain buy-in from stakeholders and leadership
• Navigates the organization with professionalism

10% Training & Professional Development

• Participates in training and development opportunities to strengthen skills
• Ability to confidently share information with other teams to facilitate learning.
• Accepts, delivers, and implements both positive and constructive feedback

Education & Experience Required:

• Bachelor's degree or 2-4 years of professional experience preferred
• Effective communication and business writing skills
• Microsoft Office Suite, basic computer skills including proficient typing and navigation

Knowledge & Skills:

• Effective communication and interpersonal relationship skills
• Solid planning and organizational abilities
• Time management skills and ability to prioritize work based on criticality
• Critical thinking and problem-solving, and an attention to detail
• Works independently as well as part of an extended, cross-functional team
• Experience working with cross-functional groups and teams to achieve common goals
• Flexibility and adaptability in approach to challenges to achieve desired outcomes
• Displays initiative, tenacity, and flexibility in a fast-paced team environment
• Strong attention to detail

About athenahealth

Here's our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

What's unique about our locations?

From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth's offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India - plus numerous remote employees - all work to modernize the healthcare experience, together.

Our company culture might be our best feature.

We don't take ourselves too seriously. But our work? That's another story. athenahealth develops and implements products and services that support US healthcare: It's our chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees - or athenistas, as we call ourselves - spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.

Our size makes a difference, too: We are small enough that your individual contributions will stand out - but large enough to grow your career with our resources and established business stability.

Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth's Corporate Social Responsibility (CSR) program, we've selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you?

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces - some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

athenahealth is committed to a policy of equal employment opportunity-that's why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We're happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at [email protected] for assistance.

https://www.athenahealth.com/careers/equal-opportunity