Operations Project Manager

HYBRID WORK: 70% Telecommuting, 10% Industry, CA / 10% Downey, CA / 10% Other Locations

Who We Are:

SuperCare Health (SCH) is the foremost post-acute, in-home healthcare provider in the Western U.S., dedicated to serving the healthcare needs of our expanding patient population for nearly 50 years. Specializing in respiratory and chronic disease management, we have earned our position as a leader in the industry by delivering innovative solutions that significantly enhance the quality of life for our patients. In addition to our well-established respiratory care division, we are proud to announce the launch of our Diabetes division, further expanding our comprehensive healthcare services. Our unwavering commitment to excellence has established us as a trusted partner for healthcare providers nationwide.

What We’re Looking For:

SuperCare Health is seeking a detailed and experienced Operations Project Manager to support the backend process improvement of various departments through the Operations structure of the organization. The Operations Project Manager is responsible for managing projects with both technical and non-technical components within the Operations division. This role involves coordinating and facilitating key stakeholder meetings related to operational and company initiatives, gathering detailed project requirements, building process workflows, and managing communication and projects between different company divisions.

What You’ll Do:

• Coordinate and facilitate key stakeholder meetings related to operational and company initiatives.
• Gather and prepare detailed requirement documents for projects.
• Build process workflows, communicate changes, and implement executive direction.
• Facilitate communication between lines of business owners and division leaders.
• Present, discuss, and implement new and updated processes.
• Create and manage tracking tools, including report design and requirements.
• Document and catalog process and project development details in a structured manner.
• Manage meetings and communications to efficiently implement projects on a timely basis.
• Understand, document, and communicate both business and system processes.
• Gather requirements, design, develop, maintain, and support Operations teams.
• Create documentation to support further development and use of applications.
• Train users through diagrams, videos, PDFs, etc.
• Assist with the implementation of new software or upgrade existing software applications.
• Attend some meetings or conference calls outside normal business hours to accommodate leadership availability of overseas resources.

• Provide project management support between various disciplines: Operations, Clinical, Customer Care, Sales/Marketing.

Allocation:

• 70% project management and implementation.
• 20% training and documentation.
• 10% support functions.

This role may be a fit if you have..

• Bachelor’s Degree OR equivalent experience in project management, Training Development, and/or process management and improvement
• Preferred minimum of 3-5 years in a project management role related to operations and projects.
• Preferred courses and certification in Project Management, such as PMP.Very strong project management skills.
• Experience with project management tools, such as Smartsheet, MS Project, and others.
• Solid diagramming skills using Visio, Pencil, Google Drawings, and other tools.
• Advanced MS Office, reporting, and presentation skills.
• Excellent written and verbal communication skills with a strong presence to lead discussions.