Operations Project Manager

Company Description

Doctoralia is the leading global platform in Spain's digital health sector, dedicated to seamlessly connecting patients with healthcare professionals. Through our innovative marketplace and mobile app, we empower users to search for professionals and clinics in the private sector easily, read insightful patient reviews, check availability, and book online with just a few clicks. 📱💻 

Since joining the Docplanner group in 2017, a multinational pioneer in over 13 markets and 8 global offices, we have achieved remarkable milestones. With seven successful funding rounds backed by esteemed investors like One Peak Partners and Goldman Sachs, along with 10 strategic mergers and acquisitions, we are preparing for an exciting IPO opportunity in the next 2-3 years.

Docplanner is the world's foremost marketplace for doctors and patients, driven by a passionate team of over 2,800 dedicated individuals. Our mission is simple: to make the healthcare experience more human. ❤️ 

In all that we do, we embrace our guiding values:

Think like an owner 💼 

Learn and be curious 📚🤔 

Focus on results 🎯 

Keep it lean, keep it simple 🔧✨ 

Be respectful and radically honest 🤝💬

Job Description

Your main goal will be:

• A) Offer-side → increase the number of clinics and doctors integrated with insurers' portals as well as insurance availability in our platform and B) demand-side → increase bookings coming from insured patients.

• Improve insurance penetration in our Marketplace by:

  • Understanding doctors' & clinics' pain points and how to effectively tackle them with our solutions (including pitch & product).

  • Understanding and improving, together with the product, patient journey to create a seamless experience.

• Lead: Ensure the project team adheres to all standards and processes as defined.

• Be the researcher and beta tester to build qualitative & quantitative business cases to understand and validate assumptions and follow up on their implementation.

• Own any data requirements related to the project with support from other stakeholders.

• Implement & and lead strategies (together with Sales / CS) to increase adoption, creating touchpoints, processes, and ICPs and iterating the itch.

• Strong stakeholder engagement is essential for creating and maintaining relationships with many partners, such as clinic managers, insurers, IT teams, product teams, or other third parties.

• Follow up on the project's main KPIs, problem-solve, and define and implement initiatives to achieve our objectives.

Qualifications

So if you:

• Have at least 3 years of experience in Project Management

• Have excellent analytical skills and are great synthesizing data to provide actionable recommendations; leverage analytical models and frameworks to recommend actions

• Know what it takes to be a successful consultant to external customers, but also be “hands-on” and work with different stakeholders (secretaries, managers, etc.)

• Have an entrepreneurial mindset.

• Think solution-oriented

• Have experience in a fast-paced, constantly changing start-up environment

• Have excellent communication skills (both written and oral), including strong reporting and presentation skills.

This opportunity is for YOU!

Additional Information

Getting to know each other:

1. Intro call with Doctoralia's Talent team (Laura) + SHL test to evaluate your numerical reasoning

2. Interview with Inki Rovira - your manager in this role

3. Business exercise, including a few hours of preparation time and one-hour working meeting with Carlos Villaverde, our CEO in Spain, and Inki. 

4. Offer (subject to references) 🚀

What do we offer:

🤝 An incredible team that will accompany and support you on your journey.

⚕️ Private health insurance paid by the company.

🎂 A day off for your birthday to spend time with your loved ones.

📚 Free language-of-your-choice lessons (to choose among DP languages).

🧠 Unlimited access to the iFeel chat for mental health and emotional well-being support.

📈 Stock option plan after 6 months of working with us.

🏠 Hybrid work model with a minimum presence of 1 day a week from our offices in Barcelona.

🏋️‍♂️ A corporate rate with Wellhub (ex-Gympass) for access to various fitness centers worldwide, anytime you want.

🛜 Contribution towards your WiFi in your monthly payroll 

We promote and embrace equal opportunities in our selection process and every day at work. When you apply for our vacancies, you will receive the same treatment regardless of your age, disability, gender reassignment, marital or civil partnership status, pregnancy or parenting status, race, color, nationality, ethnic or national origin, religion or belief, sex, sexual orientation or any other dimension of human diversity. We encourage you to let us know if you need additional support in your selection process. Behind these words you are reading is a person (hello!) who already helped a candidate by adapting interviews, and now we are lucky to have this person with us. So even if you've never asked for it before, let this serve as a sign that, now, you can do it. We can only be truly equal if we adapt to each other. "We believe that all humans, in all their beautiful diversity, should have equal rights, dignity and respect. Period." Mariusz Gralewski, CEO.