Operations Project Manager (Bilingual in Mandarin)

Who we are: Menusifu Inc. is a leading restaurant point-of-sale solution company based in New York that provides a comprehensive state-of-the-art restaurant management system for dine-in, take-out, delivery, and Cafes. As a SaaS provider, Menusifu covers all kinds of functional requirements from upper-stream supply chain to restaurant internal management operation and even customers. Nowadays, Menusifu has more than 340 employees and 6 offices(headquarters located in Manhattan) all around the world. We, at Menusifu, are keen on providing you an intelligent yet fine dining experience from our innovative ordering system. We’re born to build smart restaurants. Our team is young and energetic, enterprising and invincible. Menusifu has a broad-development platform to let you fully show your talents. Our mission stems from the passion of food, but beyond. If you crave it, then make it better! If you are a foodie with the same attitude, growth goals and entrepreneurial enthusiasm as Menusifu, please join now! Stay hungry, Stay foolish! What’s the role: We are seeking a seasoned professional with strong capabilities in project management and process strategy to join our Operations Management team. This role will be instrumental in driving the design, optimization, and cross-functional implementation of key operational mechanisms and workflows across the organization. You will work closely with core departments such as Sales, Marketing, Customer Service, Implementation, and Product to build and refine standardized process systems that support scalable business growth. What you bring to the table: • Lead the structured development and optimization of core business workflows, including but not limited to: customer lifecycle management, sales and service processes, and interdepartmental collaboration mechanisms. • Manage and execute strategic initiatives from process architecture design to cross-functional rollout, ensuring timely delivery across all phases. • Collaborate with functional teams to define clear roles and responsibilities, process handoffs, and key control metrics (e.g., inputs/outputs/KPIs). • Continuously evaluate and improve existing workflows to enhance efficiency, controllability, and customer experience. • Integrate user feedback and data insights to promote iterative improvement and upgrade of internal mechanisms. • Support the creation and enhancement of the company’s process knowledge base to enable repeatable organizational growth. Requirements • Bachelor’s degree or above in any discipline; preferred majors include Business Administration, Information Systems, Industrial Engineering, Organizational Development, Operations Management, or Project Management. • 3+ years of experience in strategic operations, process design, or large-scale project management. • Familiarity with process design methodologies and demonstrated ability to independently lead complex or greenfield initiatives. • Strong cross-functional collaboration and stakeholder alignment skills; capable of building consensus across teams. • Excellent logical thinking, structured communication, and deep business insight (applicable to sales, customer success, finance, etc.). • Proven documentation skills and proficiency in project/process management tools, including but not limited to: Notion, Confluence, Google Docs, Asana, Jira, ClickUp, Trello, Smartsheet, Excel Gantt, Lucidchart, Miro. • Strong sense of ownership, self-motivation, and results orientation. Preferred Qualifications • Experience working in a SaaS platform or process-driven organization. • Hands-on experience building internal policies or standard operating procedures (SOPs). • Bilingual communication skills (English and Mandarin) are a plus. What we offer: • Competitive salary and benefits, including health insurance, dental&vision insurance, 401K employer matching, paid time off, and more. • Exciting career growth opportunities in the fast-growing restaurant technology industry. • A dynamic and inclusive work environment that values innovation, teamwork, and professional development. ***We are currently working hybrid with a schedule of 3 days on-site per week. Job Type: Full-time Pay: $90,000.00 - $140,000.00 per year Benefits: • Dental insurance • Flexible schedule • Health insurance • Paid time off • Vision insurance Schedule: • 8 hour shift Application Question(s): • Will you now or in the future need any VISA Sposorship? (H1b, Green Card, etc.) Education: • Bachelor's (Required) Experience: • Operations management: 3 years (Required) Language: • Mandarin (Required) Ability to Commute: • New York, NY 10016 (Required) Ability to Relocate: • New York, NY 10016: Relocate before starting work (Required) Work Location: Hybrid remote in New York, NY 10016