Operations QA Analyst

At Blueground, our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life's latest adventure.

We've grown a lot since our founding in 2013, having raised more than $258m+ in funding, to date -- and that's just the beginning. We're now hosting guests in more than 8,000 homes in 20+ cities, with an aim to hit 50 cities by 2025.

Our vision comes to life through our ways of working. For our 800+ member team located across 15 countries, we've created a culture of collaboration, inclusiveness, and opportunity.

We believe our people should have the power to choose their preferred way to work. Depending on the role's requirements, team members can choose to work full time in one of our offices, work fully remote, or choose a hybrid model between the two.

We are driven by our core values. To our team, Time is our most important resource. Excellence isn't simply a standard, but an exciting way to look at life. We Care deeply about our guests and colleagues. Our relationships are built around Transparency, which builds trust and improves communication.

We're shaping the future of living, and we want you to be part of that journey.

We are currently looking for an operations focused Quality Assurance Analyst to join our growing team in New York City, NY team. The Quality Assurance Analyst performs scheduled audits in Blueground apartments to ensure city compliance with Blueground Standards while identifying patterns and analyzing information to drive improvement in the city.

What you will focus on:

• Conduct a variety of property specific audits in both newly furnished apartments and between tenant stays to ensure the condition of apartment furniture, amenities, cleaning, and general upkeep
• Provide city level insight into team performance throughout the Blueground property life cycle
• Analyze city data to identify trends in performance and compliance for multiple departments within the city
• Collaborate with City Operations to evaluate independent vendor performance and provide support for the teams
• Work in coordination with the US QA Manager to produce a variety of reports on city performance and compliance
• Present findings to operations management and city General Manager, facilitate the ongoing evolution of the US Quality Assurance Department through a culture of continuous improvement

What we are looking for:

• 1-3 Years of Experience
• BA / BS Preferred
• Valid Driver's License & vehicle to travel between properties
• Ability to conduct detailed assessments of apartments & furniture
• Strong communicator with the ability to work in a fast paced environment
• Experience synthesizing data and creating presentations to simplify complex problems
• Excellent planning and organizational skills
• Fluency in MS Office & G-Suite
• Experience working in a Quality Assurance related position is a plus
• Experience in hospitality or property management is a plus

Your benefits:

• Competitive compensation & annual bonus
• Blueground Stock Option Plan
• Laptop stipend & monthly mobile plan reimbursement
• Flexible PTO
• Competitive Health insurance (Medical, Dental and Vision), along with complimentary access to wellness perks like Health Advocate, One Medical, Teladoc Virtual Health & mental health therapy through Talkspace
• 401k retirement plan
• Paid maternity/parental leave benefits for new parents
• Flexible work environment through our Blueground Nomads employee mobility program
• Complimentary accommodation in Blueground locations. Think summer in Greece and winter in Dubai!

At Blueground we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity, or religion.

For more information on Blueground, visit us at www.theblueground.com. To keep up with Blueground news, follow us on LinkedIn, Instagram and Tik Tok!