Operations Specialist

Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.

Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai?

Come onboard and dedicate yourself to becoming #everydaybetter!

Take over a key role as an Operations Specialist in the Business & Operations - KSA department and be a part of this exciting adventure of never-ending growth and success.

What we expect from you:

• Respond to partner-raised operational tickets quickly and accurately during working hours

• Call customers to follow up on open issues and ensure timely resolutions

• Create and manage new customer packages with accuracy and attention to detail

• Resolve real-time customer and partner complaints with empathy and efficiency

• Coordinate with the operations team to balance workload and support smooth daily execution

• Collaborate with customer support and partner management teams when needed to deliver seamless service

• Maintain accurate records and updates across operational tools and systems

• Contribute to team discussions and share ideas to improve processes and service quality

What we are looking for:

• 14 years of experience in operations or customer service roles

• Strong verbal and written communication skills in Arabic and English

• Proven problem-solving skills with the ability to resolve issues on the spot

• Strong organizational and multitasking ability to manage multiple tickets at once

• Proficiency with basic computer tools (Google Workspace MS Office) and ability to learn new systems quickly

• Experience in the service industry is a plus

• Familiarity with CRM or ticketing systems is an advantage

• Basic Excel or Google Sheets skills for data entry and reporting are a plus

• Team player with a proactive empathetic and reliable approach

PERKS OF BEING A PART of JUSTLIFE

Nothing would replace the start-up spirit working with an evolving culture and fulfilling workplace! And we offer you benefits like:

We care about you

• Flexible working hours and remote working arrangements depending on the job.

• One-day extra vacation on your birthday with our JustHoliday!

• Free Justlife credits so you can enjoy our own services.

• Work reality escapes opportunities through team-building games challenges and many more activities.

We improve you

• Working with a great team and entrepreneurial spirit.

• Continuous learning with mentorship coaching on-the-job and internal-external training.

• Never-ending growth and fast career development and internal career opportunities.

• A fair and objective Performance Management System.

We recognize you

• Ignition of the hero in you through our JustHeroes Reward and Recognition Program.

• Availability of company discounts and gift vouchers.

• A bonus for every successful Employee Referral.

ABOUT US

At Justlife we envision a life without any chores that keep you from doing what you really want to.

Justlife is the regions leading super app for home services. We connect individual needs with on-demand services through our innovative marketplace platform.

We helped digitalize the cleaning service industry in UAE back in 2015 and have been expanding our services from home cleaning alone to serving all our customers needs at home across the GCC. We now offer home cleaning salon & spa at home healthcare at home maintenance & repairs upholstery cleaning pest control & disinfection moving and packing and car cleaning and many more.

We built a network of thousands of trained professionals and served over 6 million sessions across UAE KSA Kuwait Qatar and Oman. With a team of 200+ full-timers and over 1000 service professionals we pride ourselves in having created a culture that puts people first.

We promise our customers stellar service our suppliers a valuable partner our professionals a better life and our employees a work environment where they can be their best versions of themselves.

Join the tribe and lets become #everydaybetter together!