Order Management Lead

Your tasks

• As an Order Management Lead, you will play a crucial role in ensuring the smooth operation of our customer service department by providing guidance and support to Order Management Specialists while also performing as an individual contributor. You will serve as the first point of escalation for order management specialists when they encounter complex issues or require assistance in resolving customer inquiries. Your primary objective will be to assist with these issues and perform as an independent contributor.
• Good Attendance.
• Works effectively with Company personnel, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, tittle or other respectful identifier, and; respecting the diversity of our work force in actions, words and deeds.
• Individual contribution as an Order Management Specialist.
• Act as the initial point of contact for customer service agents seeking assistance with escalated customer inquiries or complex issues.
• Assist in resolving escalated customer issues by utilizing problem-solving skills, product knowledge, and company policies.
• Collaborate with all other company departments to address customer concerns and improve overall customer experience.
• Monitors department queues to ensure proper coverage.
• Support managers in facilitating timely communication of issues and updates to the team.
• Addressing others by name, title, or other respectful identifier, and respecting the diversity of our work force in actions, words, and deeds.
• Committed to the protection of the environment and the health and safety of our employees, customers, and neighbors.
• Committed to the protection of the environment and the health and safety of our employees, customers and neighbors. Responsible for maintaining and continuously improving our Environmental Management System (EMS).
• All other duties as assigned.

Your profile

• Required Skills/Abilities:
• Proficiency with SAP, CRM systems, and other relevant tools.
• Excellent problem-solving skills and the ability to think critically.
• Strong interpersonal skills
• Performs all operations to prescribed safety principals.
• Ability to drive with a valid driver's license for valid company reasons. Occasionally.
• Presents professional communication skills - verbal, written, e-mail.
• Education and Experience:
• Bachelor's degree in business management or related field, preferred.
• 5 years of professional management, preferred.
• Experience in an industrial or OEM environment, a plus.
• Passing a company post-employment physical as well as controlled substance testing. and background and security checks, as required.
• Working Conditions / Physical Requirements:
• Out-of-town travel, as necessary.
• Work is performed in a controlled environment at a desk.
• Ability to discern various colors (wires, electronic components, etc.).
• Ability to lift up to 25 pounds. Occasionally.
• Bending, reaching, and standing as needed.
• Must be able to talk and hear.
• Sitting more than 2/3 of the time.
• Use of hands to finger, handle, or feel over 2/3 of the time.

Benefits

Clear vision and purpose

"We are a sustainability and innovation leader providing superior customer value" is our vision and this is what guides us. Our purpose "becoming better every day - since 1802" is what inspires us in our daily work.

Sustainability and innovation focus

We have high sustainability and innovation goals. Let's work towards a sustainable future together.

Excellent learning tools

At GF we provide development opportunities for everyone. We offer global learning tools as well as trainings and specialized courses.

Great career opportunities

GF as a global acting company provides many opportunities regarding career growth. We also offer a dedicated talent management process (MyNextBigStep@GF) to boost your career.

Health care

GF offers a comprehensive health and welfare benefits plan including, medical, dental, vision, life insurance, short- and long-term disability, and 401k with generous company match.

Paid holidays

Paid time off include 12 paid days of company holidays.

Work perks discount

The discount program includes many different goods and services including appliances, electronics, theme parks, movies and more.

Your contact

Bethany Rea

08 HR/Exec Assistant

Web

300 Kuebler Road

18040 Easton

United States

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Your work route

Apply now

Who we are

GF Piping Systems is the world's leading supplier of piping systems. We enable the safe and sustainable transport of fluids. Our business is driven by industry-leading sustainability levels, innovation through digital solutions and investment in a culture based on performance, learning and caring.