Order Management Specialist

Job DescriptionOffice location: Condominio Industrial Santa Cruz, Santa Cruz de las Flores, Tlajomulco de Zúñiga, Jalisco

The Company: A Global Leader with a Start-Up Culture

As the world leader in the fast-paced machine vision industry, Cognex is changing how companies bring their products to market. Cognex brings automation to all industries – across the world – to improve how companies bring their products to market. From electric vehicles to medical supplies to smartphones, manufacturers across the globe depend on Cognex to ensure their products are safe and defect-free. With over $800 million of cash in the bank and no debt, we are a financially strong company with a fast-paced, creative, and quirky culture. We proudly call ourselves “Cognoids” and while we work hard, we know how to play, too. We embody the company motto of “Work Hard, Play Hard, Move Fast” from ultimate frisbee tournaments to skydiving team outings to Halloween costume contests. Cognex rewards Cognoids who are willing to take risks, innovate, and push to find new and better ways to advance machine vision.

Essential Functions:

• Enter emails or faxed sales orders from end user customers into SAP
• Retrieve orders from partner portal and process into SAP
• Verify pricing against customer contract or approved discount matrix
• Verify availability of product
• Coordinate with Purchasing to determine lead times when supply is not available
• Exercise discretion to prioritize product allocations when supply is not available
• Provide inside sales support, including interface with Customer Master Data, Credit, Purchasing, Logistics, and Sales
• Answer customer inquiries regarding order status, product availability, pricing, and lead times
• Troubleshoot customer issues, responding in timely manner
• Consistently review backlog to ensure compliance with company booking policy, including requirements that impact revenue recognition
• Complete self-training modules in Reliance (quality system) as needed
• Log customer complaints (CCAR’s) in Reliance
• Create Zendesk tickets to request additional addresses or contacts be added to SAP

Knowledge, Skills, and Abilities:

• High-energy individual with ability to work under pressure in a fast-paced, changing environment with a positive attitude
• Customer first mentality
• Strong time management skills to effectively prioritize daily tasks
• Demonstrated initiative to resolve complex customer issues efficiently
• Ability to work proactively and exercise judgment
• Strong attention to detail
• Strong interpersonal, communication, and customer service skills
• Ability to work with others in a professional, responsive and courteous manner
• Ability to work productively in a cross-functional team environment
• Strong system skills, including Microsoft Office

Minimum Education and Work Experience Required:

• BS/BA degree in business
• 2+ years of experience with account management and customer service in high tech environment

Additional Job Description