Order Management Specialist (Shawnee, OK)

Your tasks

The Order Management Specialist is accountable for managing customer relationships, through phone and email communication, while maintaining a professional attitude. Must be able to multi-task and work in a fast-paced environment. The Order Management Specialist is the main point of contact for processing all customer orders as well as providing information updates as necessary.

Your profile

Order entry:

- Process all common activities concerning order administration (entry and logistics to run efficiently (for EDI and non-EDI orders)

- Check open orders, and availability of articles, ensure customer notes are taken into consideration, monitor delivery time, and send delivery confirmation to the customer

Order processing:

- Advising customers/suppliers/transport companies about current orders, product shortage, expected delivery dates, price changes, and possible deviations and solutions via email/telephone

- Monitor backorder releases: check availability, optionally merge orders, set delivery dates, confirm/release (in SAP). Ensures timely release of orders and fulfillment of pre-established standards and policies to achieve customer satisfaction.

- Monitors and resolves order issues and processing errors

- Preparing reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc.

Complaints:

- Administrate and coordinate complaint handling (logistics and commercial), monitor status, and inform customers regularly

Returns:

- Administrate individual return of goods (entering in SAP, contact with customer) and analyze periodically the returns and adjust the payment date

Benefits

Clear vision and purpose

"We are a sustainability and innovation leader providing superior customer value" is our vision and this is what guides us. Our purpose "becoming better every day - since 1802" is what inspires us in our daily work.

Sustainability and innovation focus

We have high sustainability and innovation goals. Let's work towards a sustainable future together.

Excellent learning tools

At GF we provide development opportunities for everyone. We offer global learning tools as well as trainings and specialized courses.

Great career opportunities

GF as a global acting company provides many opportunities regarding career growth. We also offer a dedicated talent management process (MyNextBigStep@GF) to boost your career.

Health care

GF offers a comprehensive health and welfare benefits plan including, medical, dental, vision, life insurance, short- and long-term disability, and 401k with generous company match.

Paid holidays

Paid time off include 12 paid days of company holidays.

Work perks discount

The discount program includes many different goods and services including appliances, electronics, theme parks, movies and more.

Sport activities

We support the purchase of a fitness membership from the center of your choice with a subsidy.

Your contact

Janet Gonzalez

HR Manager

Web

E-Mail

9271 Jeronimo Road

92618 Irvine

United States

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Your work route

Apply now

Who we are

GF Piping Systems is the world's leading supplier of piping systems. We enable the safe and sustainable transport of fluids. Our business is driven by industry-leading sustainability levels, innovation through digital solutions and investment in a culture based on performance, learning and caring.