Order to Cash Associate I/II

Company Description

Cutera is a leading global aesthetics device company with a comprehensive product portfolio and a global distribution footprint. We are a fast-paced, high-tech medical device company looking for the right person to help grow our business and reap the rewards of doing it! We hire the best people and provide them the best comp and benefits to help improve their lives. Read more at www.cutera.com

Our Company’s technology enables physicians to provide advanced solutions for a broad range of medical aesthetic applications including improving the skin’s appearance through the treatment of superficial benign vascular and pigmented lesions, hair removal, improvement in skin laxity and wrinkles, and body contouring and sculpting.

Job Description

Position Summary:

The Order to Cash Associate I/II will play a key role in supporting the global sales team and ensuring a seamless customer experience from order placement through fulfillment. This role involves processing customer orders, maintaining accurate customer information, and coordinating with cross-functional teams to resolve issues related to order fulfillment, inventory, and shipments.

Duties & Responsibilities:

• Provide end to end order support to the global sales team and customers. 
• Process customer orders promptly and accurately, ensuring strict adherence to SOX compliance requirements.
• Set up and maintain customer accounts, including pricing and address details, in order entry systems.
• Proactively follow up on customer and sales team inquiries to ensure resolution and satisfaction.
• Manage the pricing module to ensure accurate billing and accruals.
• Work with cross-functional teams to address concerns related to sales, product availability, and customer commitments.
• Coordinate customer shipments and backlog.
• Ensure timely processing of product returns (RGA) per business guidelines.
• Remain current on customer preferences, pricing, new products, and systems.
• Recommend process improvements to enhance efficiency and productivity.
• Perform other duties as assigned.

Qualifications

Minimum Requirements & Qualifications:

• 4+ years of experience working in order administration
• Strong written, verbal and analytical skills.
• Experience in the medical device industry preferred.
• Must be proficient in Outlook, MS Excel, and MS Word.
• Must be proficient with an ERP system, preferably SAP.
• Ability to work independently and effectively in a dynamic, fast-paced environment.
• Effectively manage and prioritize various projects with minimal supervision.
• Be knowledgeable and proficient on all company products, the market, relevant medical terminology, procedures and services.
• Understand sales order life cycle (forecasting, quotes, purchase orders, sales orders, allocation, fulfillment, invoicing and collections)
• Detail-oriented with a commitment to following procedures and maintaining compliance with regulatory guidelines.
• Strong problem-solving skills for identifying and resolving customer issues.
• Proactive, adaptable, and focused on process improvement.
• Effective collaborator with cross-functional teams, including Finance, Marketing, Clinical, Service, Manufacturing, and Logistics.

Additional Information

Compensation:

Cutera expects to reasonably pay in the range listed below for this position based on the city and state listed in the job posting. The actual compensation is influenced by a wide array of factors, including but not limited to skill set, level of experience, education, and candidate residence if the position is remote or field-based.

Base Salary Range: $65,000 - $85,000

If you are ready to become part of our spectacular, growing, and FUN company, then apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Applicants responding to this posting must be able to provide proof of eligibility to work in the United States. Competitive salary, benefits, ESPP and stock options. Cutera is an Equal Employment Opportunity Employer.