In this role you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers) where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
LEARNER SUPPORT
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Provide guidance and mentorship to learners during actual training.
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Identify and address learning challenges or barriers.
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Encourage self-directed and lifelong learning habits.
ASSESSMENT AND FEEDBACK
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Develop assessment tools to identify skills gap evaluate learner progress and understanding.
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Provide constructive feedback to help learners improve.
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Adjust training strategies based on assessment outcomes.
TECHNOLOGY INTEGRATION
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Leverage digital tools and platforms to enhance learning experiences (e.g. learning management systems e-learning modules).
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Troubleshoot technical issues during virtual or hybrid learning sessions.
CONTINUOUS IMPROVEMENT
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Stay updated with the latest trends in education training and facilitation techniques.
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Gather feedback from learners and stakeholders to improve future sessions.
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Attend professional development programs and training.
ADMINISTRATIVE DUTIES
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Manage schedules attendance and learning records.
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Ensure compliance with Organizational standards.
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ROLES
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Impart knowledge skills and concepts through structured and engaging learning activities.
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Adapt teaching strategies to suit diverse learning needs.
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Provide guidance encouragement and support to learners.
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Encourage active participation collaboration and critical thinking.
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Mediate discussions and ensure a productive learning environment.
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Assess learners’ progress and provide constructive feedback.
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Measure the effectiveness of learning programs and suggest improvements.
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Introduce new tools techniques and methods to enhance learning experiences.
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Integrate technology into the learning process.
Prepare reports on learner progress and program effectiveness.
RESPONSIBILITIES
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Develop learning plans training materials and resources tailored to learners' needs.
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Align learning objectives with organizational goals.
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Facilitate workshops training sessions or classes in an interactive manner.
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Create a safe and inclusive learning environment.
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Foster participation through discussions group work and hands-on activities.
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Motivate learners to actively contribute and explore ideas.
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Design and administer assessments or evaluations to gauge understanding.
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Provide timely and actionable feedback to enhance learning outcomes.
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Identify and address challenges or barriers to learning.
Use learning management systems (LMS) virtual tools and digital resources effectively.
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Train learners to navigate technology for self-learning.
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Keep track of attendance performance and engagement metrics during training.
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Prepare reports for stakeholders on program effectiveness and learner development.
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Stay updated on trends in education and training methodologies.
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Seek feedback from learners to refine facilitation techniques.
Learning FacilitatorRequires a versatile and comprehensive set of skills to effectively engage learners deliver impactful sessions and support diverse learning needs.
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Strong communication skills (verbal and written).
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Active listening to understand learners' needs and concerns.
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Ability to guide discussions and encourage participation.
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Skilled in managing group dynamics and fostering collaboration.
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Proficiency in conflict resolution and addressing learner challenges.
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Competence in developing engaging and learner-centered content.
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Adaptability to various learning styles and preferences.
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Expertise in simplifying complex concepts for clarity and understanding.
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Proficiency in using digital tools like learning management systems (LMS) video conferencing platforms and collaboration software.
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Familiarity with e-learning tools multimedia content creation and virtual learning environments.
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Ability to troubleshoot basic technical issues during sessions.
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Designing and implementing effective assessment tools.
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Ability to provide constructive feedback for improvement.
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Competence in measuring and analyzing learner progress and program success.
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Strong time management to ensure efficient session planning and delivery.
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Attention to detail in maintaining learning records and tracking outcomes.
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Ability to prioritize tasks and manage multiple learning programs.
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Developing new strategies and activities to engage learners.
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Incorporating the latest trends and tools in education and training.
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Ability to identify learning barriers and implement solutions.
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Analyzing learner feedback and making data-driven decisions for improvement.
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Ability to adjust teaching methods in response to learner needs or unexpected challenges.
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Staying updated with industry trends and integrating them into practice.