OTC Executive with Dutch, REMOTE

Job Description

We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.

As part of this project, your role as OTC Executive will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs.

Job requirements:

• Processing of Billing;
• Sales, Credit Card, Chargeback, and refunds processing;
• Processing Cash Application;
• Account Reconciliations;
• Passing of JVs in Client System;
• Day to day query resolution and timely process escalations;
• Month Closing;
• Meeting SLA;
• Preparation of Dashboard Reports;
• Handling Client Calls / Escalation process;
• Measuring KPI's;
• Preparation of Business / Process review deck;
• Quality Initiative;
• Collections of debts by call and email;
• Manage disputes.

Candidate profile:

• Advanced level of English AND Dutch;
• Excellent communication skills
• Domain knowledge
• Excellent skills in MS Office, especially MS Excel, MS Visio (Process Mapping);
• Customer Centricity;
• Effective delegation & Time management;
• Commitment for excellence;
• Projects improvement;
• ERP exposure, SAP/MS Visio;
• 2-3 years of experience in relevant F&A operations.

Benefits for working with us:

• The chance to work for Top Employer 2024!
• Competitive salary with attractive set of social benefits:
• Private Pension Plan;
• Monthly Benefit budget;
• Medical insurance;
• Life insurance;
• Christmas bonus;
• Childbirth allowance;
• Relocation package for candidates willing to relocate;
• Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
• Personal development in a multinational working environment through nice extracurricular activities with the team;
• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;
• Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);
• Extra annual leave days depending on tenure within Wipro;
• BOOKSTER opportunities;
• Nice designed and central business office;
• Fruits, coffee and tea on the house + massage at the office;
• Winner Circle Points (WCP) & Long service award (LSA) platforms which offers the possibility of both non-monetary and monetary recognition;
• Employee Assistance program;
• Employee Referral Program with attractive incentive schemes
• The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at [email protected]. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at [email protected].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.