Partner Operations Manager, Creator Success, YouTube (English, Arabic)

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 2 years of experience in a technical project management or a customer-facing role.
• Ability to communicate in English and Arabic fluently to support partner relationships in the region.

Preferred qualifications:

• Experience in managing multiple, time-sensitive projects while working separately to drive projects to completion with limited guidance and high attention to detail.
  
• Experience in troubleshooting technical issues and communicating topics.
• Ability to navigate ambiguity and manage engaged priorities in a changing environment.
• Ability to be proactive, make constructive suggestions, and come up with ways to scale initiatives.
• Ability to work non-standard hours, including weekends and holidays on shift-based schedules as needed.
• Ability to communicate in English and French fluently to support partner relationships in the region.

About the job

The Creator Success Operations team is dedicated to delivering an exceptional experience for YouTube's valued partners and creators. Comprising partner operations and high touch support, the team consistently prioritises partner and creator needs. Whether resolving issues, providing comprehensive platform education, or facilitating channel growth, we advocate a creator-centric approach.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.

Responsibilities

• Work on project documents, take notes, meet deadlines, communicate obstacles, manage time, and follow plans.
• Execute solutions, with regular support from peers or community, based on user/partner/client business objectives and technical requirements that have been previously defined, developed, and approved.
• Identify trends of solution across users, partners or clients and collaborate with internal teams to mitigate risks in the future with minimal guidance.
• Define long-term solution strategies in collaboration with cross-functional teams and influence the direction and priority of technical product features or the solution.
• Collaborate with manager-level stakeholders to troubleshoot the most optimal solutions and enhance offerings with some guidance.