Partner Success Specialist (Remote)

About Us
Brave Health is a leading Series C healthcare startup dedicated to making quality mental health services accessible for all. We utilize technology to eliminate barriers and expand access to high-quality therapy programs and psychiatric medication management. Through telehealth services, we are able to reach those in need, when and where they need it.

Job Summary
Brave Health is seeking a full-time Partner Success Specialist within the Partnership team to process new patient referrals from partners and share timely updates using multiple platforms and digital tools. 

Responsibilities

• Process 50-125 new patient referrals each day, creating or updating new patient accounts.
• Perform accurate data entry tasks across multiple platforms, including spreadsheets and various web-based portals.
• Communicate effectively with other departments to ensure accurate data and patient success
• Ensure the integrity and security of patient information in compliance with privacy regulations.
• Learn and utilize new technology to optimize processes and systems as we scale to meet growing demand
• Contribute to the team training guides and process documentation for internal audiences 

Qualifications:

• Experience working in Salesforce or other complex CRM
• Tech-savvy and comfortable in a high-growth environment
• High level of organizational and time management skills
• Exceptional attention to detail
• Healthcare experience not required but a plus