Patient Follow-Up Call Specialist

Job Title: Patient Follow-Up Call Specialist (Remote Bilingual)

Location: Remote (U.S.-based only) Job Type: 30 hours/week

About ModernMD

ModernMD is committed to providing compassionate efficient and high-quality care to every patient we serve. As part of our ongoing commitment to patient satisfaction and continuity of care we are expanding our team to include dedicated Patient Follow-Up Call Specialists who ensure patients feel supported even after their visit ends.

Position Overview

We are seeking a Bilingual Patient Follow-Up Call Specialist to join our growing team. In this role you will connect with patients after their visits to ensure they had a positive experience answer any questions assist with next steps in their care and address any concerns. This is a remote positionwith availability of 30 hours per week .

Key Responsibilities

• Place follow-up phone calls to patients to check in after their visit and provide assistance or guidance.

• Collect and document patient feedback concerns or satisfaction metrics.

• Support patients in understanding follow-up care instructions or scheduling needs.

• Respond to patient questions or concerns with empathy and professionalism.

• Communicate in both English and Spanish to accommodate diverse patient populations.

• Accurately log call details and escalate any clinical or service-related issues to the appropriate team.

• Maintain patient confidentiality and comply with HIPAA and organizational standards.

Qualifications

• Bilingual in English and Spanish required

• Must be based in the U.S. and legally authorized to work

• Available 30 hours a week

• Previous experience in a healthcare medical office or patient support environment required

• Excellent verbal communication and listening skills

• Strong attention to detail and ability to document information accurately

• High level of empathy patience and professionalism

• Comfortable working independently in a remote setting

• Proficiency with phone systems email and basic documentation tools

Preferred Qualifications

• Familiarity with EMR systems (e.g. Athenahealth Epic etc.)

• Experience in urgent care outpatient services or healthcare call centers

• Understanding of HIPAA and best practices for patient communication

What We Offer

• Remote work flexibility

• A supportive patient-centered team culture

Apply today to make a meaningful impact on the patient experience at ModernMD.