Payment Operations Associate

About the Role We are looking for a detail-oriented and proactive Payment Operations Associate to join our team. In this role you will be responsible for ensuring smooth operations across payment method onboarding reconciliation and issue resolution. You will work closely with internal teams clients and external payment partners to ensure accuracy efficiency and reliability in our payment processes. This will be a 1 year contract role with the possibility to extend based on business needs.

About HitPay HitPay is a full-stack payments infrastructure platform for growing businesses in APAC. Headquartered in Singapore and regulated by central banks across Southeast Asia we enable over 20000 SMBs to accept online and in-person payments through local methods that their customers trust. From real-time payment schemes to e-wallets and credit card terminals HitPay is transforming how Southeast Asia pays.

Key Responsibilities

• Payment Method Onboarding : Process payment method applications conduct initial screening and submit documentation to payment partners for approval.

• Client Coordination : Communicate with clients regarding application status rejections and reapplications to ensure a smooth onboarding process.

• Transaction Reconciliation : Perform regular reconciliation to verify that all transactions are accurately recorded and aligned with reports from payment partners.

• Issue Resolution & Adhoc Tasks : Support day-to-day payment operations by investigating and resolving issues such as missing payments failed payouts and discrepancies. Coordinate with both payment partners and clients to drive timely resolutions.

• Process Improvement : Identify opportunities to streamline workflows and enhance operational efficiency within payment operations.

Qualifications

• Bachelor’s degree in Finance Business or related field (or equivalent work experience).

• Prior experience in payment operations treasury or financial operations is an advantage.

• Strong attention to detail and analytical skills with the ability to reconcile large sets of data.

• Excellent communication skills to coordinate effectively with clients and external partners.

• Proactive problem-solving attitude and ability to manage multiple priorities.

What We Offer

• Exposure to the fast-paced world of payments and financial operations.

• Opportunities to grow and take ownership of end-to-end payment processes.

• Collaborative work environment with cross-functional team support.